Initial check in via the Club lobby lounge on the ground floor was excellent. All downhill from there. We booked a Club room having stayed here last prior to the renovations.
Since then the room itself is vastly improved. But service was abysmal. Over 50 minutes for bags to be delivered in spite of multiple calls. Calls for milk etc went on hold for over 16 minutes. Room service essentially doesn't exist and I'd suggest the hotel is massively understaffed to save $$..
The Club is a cacophony of kitchen and bar staff yelling, horrible food, glacial service, minuscule wine pours necessitating endless requests for a refill. It felt like a 3 star cruise ship lounge, complete with distressed staff.
Avoid the Club.
The best part of the stay was Plume, where we had to retreat to get a decent bar, edible food and gracious service. Having paid for a Club room it was incredibly disappointing that we had to spend $200 in Plume for a few glasses of wine and food 🙃.
No one on check out offered any attempts at recovery. Hotel is full of groups, airline crews.
In summary there are so many issues and so many better options in Singapore 🇸🇬
Air conditioning