Crystal Lotus Hotel Yogyakarta

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warm welcome by the staff. room service food was rly good and cheap with huge portion. drinks at the bar was rly cheap as well and th barista would actually create small talks with you if you’re alone. definitely love this hotel!

The room is clean. Pool bar is so dead

Bathroom and room were clean. Nice breakfast. Only complain was lack of hot water and towels smelt of mildew. Water was warm at first but never got hot. Good a/c.

Pleasant stay only problem was toilet blocked but fixed ok

I have been traveling for the last 20 years and due to my job Im spending 300 days a year in hotels around the world, yet, haven;t experience such a terrible conditions and poor management handling ever! 1) my booked room was a 'cell' and didn't look even close to the pictures on the hotel page (all room on the 1st floor have no view whatsoever, they are all facing high wall 0,5 m away from the window, they are dark and claustrophobic! 2) Reception communication was very poor, Manager on Duty sorted out the problem after 2 hrs. Yes...2hrs. In the meantime I decided to use the hotel Spa instead of waiting in the reception- another disappointment! Plastic beds with old towels, masseuse didn't speak any English, and overall poor quality of massage, painful. 3) I checked with MoD if my 'upgraded room' was quiet and away from elevator and he confirmed. After coming back from site-seeing of Yogja, before 10pm, all I wanted was to fall asleep. But NO!! As my room was on the 5th floor, on the top floor the was 'a function - oil & gas party" as per same Duty Manager explanation and the music was bumping the walls and windows in my room. I called reception and DM few times asking for the music volume to be turned down - 2 hrs later with no action or reaction from hotel staff, I had to go myself upstairs and turn the music down! It was a local drivers and 'girls" party believe me or not! It was 00:20!! 4 )in the morning there was no Manager to be found, no one to complain!

Had a real problem in communication with the staff and booking tours

I was there last week.. For a business trip.. I need to put my luggage because i have a meeting soon.. But im waiting 30minutes just for hotel check in.. After 30mnts finally i've my key.. I go to my room with so hurry.. I open my room and then im so shock..!! Not clean at all.. And even the room service doesnt know if that room is not ready to use.. What a shame... Nice hotel but poor service.. I hope can be better soon... Thanks

Hotel is pretty average. Definitely better options in Jogja, but couldn't beat the cost. Families will need to upgrade to a larger room, as the cheapest room is a bit small.

It's nice hotel. Review the price for more cheaper. The breakfast okay. But if many people, there were no free table to sit. Room okay. Service okay.

Friendly, efficient airport pick up & check in. Nice, helpful staff who were interested in their guests.