This was our first time at THIS Ritz Carlton, possibly our last. The customer service at the cove and plow at dinner was terrible - no one came over to us for 45mins. We called for in room dining for our 9 months old twice, Lipa or Luna the lady that answers continuously gave us a hard time. We had order eggs and avocado for 3 days straight right at the restaurant and were never given a hard time. We ordered it to a room and she wanted to charge us extra, which would have been fine if she was nicer. We ordered egg whites with berrys, she tried to charge us for berries which were included in the price. The lady host at the cove front area was beyond rude. The night manager was rude to us and was not helpful to his bartender that was swapped during the soccer game. The bartenders were phenomenal. The housekeepers were amazing. The lady server we had every morning for breakfast was amazing. The gentlemen at Valet - amazing. This little area for feedback doesn’t allow for the many more negative experiences we had for the last 4 days. It is not an experience we expect from the Ritz Carlton. By far the worst experience we have had in a customer service aspect. In restaurant atmosphere customer service should exceed expectations. Sad to say we wont be back or recommending this hotel in the future. I am not one to write reviews but I couldn’t leave this place quick enough this experience I would expect at a holiday inn
Electric car charging station