KL Serviced Residences Managed by HII

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The room was very clean but the sliding bathroom door in the bedroom was stuck and would not slide to close. I found this out in the evening, so I did not even bother to notify the staff. The staff were very polite, friendly and helpful.

The staff was very friendly and helpful.

OK, first. Internet is terrible, and I'm being kind saying it's terrible. Most the time, you have no data flow. When the Internet is "working" it speed tests around 15MB. The cable seems (can't confirm this) to be running off an IP setup. Meaning, the cable cuts out constantly as I believe it's hanging off the Internet which drops out constantly. If you're patient, you can use WiFi to check e-mail. Other than that, you won't have Internet or TV unless you bring your own. Room: I booked the only room that listed a king size bed. The room was not as described, and did not match the photos. 1) The bed was full, maybe queen. It felt kind of small for queen. Point is, it was not the king as described. Also, there was no box spring, so the perfectly good mattress was super firm. It was hard to sleep and I woke up sore all over. 2) Photos showed a washer and dryer in the 2nd bathroom. Nope. I only brought a few changes of clothes for a 2-week stay, anticipating doing laundry in the room. Had to have my girlfriend take our laundry to a service a couple blocks away. 500 a pop for expedited service / same day. Otherwise, it would have been cheaper to pick up in a few days (but what do we wear?) Breakfast. Restaurant had limited menu for hotel guest / coupons. OK selection I guess, but: Half the time they were out of bacon. Most of the selections have bacon, so only 3 selections on those days. We ended up using Foodpanda for better breakfast.

I have no idea how this place Has an 8.0 rating on Hotels.com. 6 is about what it really rates. The Good: Clean Quiet Kitchenette Fridge Microwave The Bad: HOT, humid elevators. No aircon in them. The lobby does have aircon though. The bed was hard, with a pronounced sag where the sleepers' hips would be. Very uncomfortable. The pillows were very hard as well. The aircon took almost 3 hours to cool the room to 25 degrees. Starting from 29 degrees when I checked in (I carry a thermometer with me when I travel). Most of the time, watching TV was impossible. Every few seconds it would black out with "Weak or no signal" message. The room safe does not work. The instructions are there, I followed them; multiple times. It did not reset for me to unlock and set the combo. I have used A LOT of these, so I know how they work. I also know how to read and follow instructions. The shower does not work. It is constantly on faucet mode. The knob the instructions say to use DOES NOT redirect the water to the overhead shower head the way it's supposed to. Had to 'shower' with a waist-level water faucet running. Not even a tabo bucket.

There is one staff member who stood out, and I hope he can be recognized by the management.

This is my second stay at KL. I liked my first stay (combination of spacious rooms, accessible location, reasonable rates) I decided to come back. I stayed in a unit with the loft...the unit was visually appealing but just OK. Spacious... yes. But I was underwhelmed. The bed was full size (was hoping for a queen)... though the staff was VERY helpful with my request for them to change the mattress...and they did so ASAP. The idea of having a 2nd floor in a hotel room sounds great (the pictures look good), but the working area in the loft can get warm since the cold air from the AC blows downward and settles there. It was not oppressively hot, just not comfortably cool, especially when working. A fan being available in the unit would have helped. Also, there were not enough well positioned outlets in the unit so hard to keep devices charged close by. Overall, I enjoyed my stay. I liked that there were 2 baths in the unit since there were 2 of us. Would likely come back... but probably choose a different (single level) layout.

We've used KL Serviced Apartments many times through the years. The stand-out feature here is the excellent customer service from reception, bell hop and doormen. It's like coming home verytime we stay in KL! Coffee shop and bank are right next door, too.

Good place

Loved my stay here! I strongly recommend it !

Nice design and clean room