OZO Hotels Arena Amsterdam

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Good hotel, I mistakenly understood it was much closer to the train station and with a heavy luggage it wa sa bit of a challenge to walk for over 1km. It was clean and rather modern, but I personally found the room to have a sad look and feeling, and it would have been fine for a 3 stars, but it was not expected as a 4. Good, but could be better.

I general the hotel was amazing clean room, staffing team were so helpful, thank you

Very disappointing experience – serious concerns about lost property handling I am extremely disappointed with my experience at OZO Hotels Arena Amsterdam. After checking out, we realised that we had accidentally left our hair straightener in the bathroom of the room. We are completely certain that the item was left there, as it was not taken with us. We contacted the hotel immediately and also spoke with reception in person. We were told that housekeeping would investigate and that we would receive an update. Unfortunately, after several follow-ups, the only response we received was that housekeeping “could not find” the item. Considering that we clearly explained where the item was left, this response was very unsatisfactory and raises serious concerns about how lost property is handled at this hotel. We expected a much more professional approach, including a proper investigation and clear communication. Instead, we felt that our concern was dismissed without genuine effort to resolve the issue. The staff also showed a lack of urgency and empathy when dealing with our situation. For a hotel that welcomes international guests, the level of customer service was disappointing. In addition, the restaurant being closed between 11:00 AM and 4:00 PM was inconvenient and not clearly communicated, leaving guests with limited options during those hours. Overall, our experience was negatively affected not only by the missing item, but mainly by the way the situation was handled

Great place. 5 stars. Great people, clean rooms, and great ac!

Great for getting into the city and the airport

Muy confortable

We booked the OZO for the second time because of it's proximity to the Ziggo Arena. The room was cleaned and tidy and the staff were pleasant and helpful. We only used the bar a couple of times and that was a pleasant place , the Iron Maiden gig was fantastic as well.

I did not like the fact that I arrived after 12 and asked if there was a room available (already cleaned) and I was told that I had to pay an extra 11 Euro per hour if I wanted to check in before 2 P.M. ( check in time). With the same logic I should have been reimbursed for leaving before check out time that is 12 . What was not acceptable was that the room has the bathroom that is part of the room, separated only by a glass wall and glass door that does not keep out the smell and the noises. So the rooms are basically for one person or a parent and a child , not really for 2 people. Even if they advertise that they have double rooms ( 2 single beds) they do not have them. Those 2 single beds you cannot really separate from each other also because the night light is fixed on the wall above your head. I liked the breakfast buffet and the kindness of the staff, that's why they get an extra star. .

Stayed for a concert at the arena. Staff were super helpful, location perfect and breakfast was lovely. Shame there was on shampoo and bathroom needs a bit of TLC but otherwise great!

Very nice people, great location, would visit again