Mercure Singapore On Stevens

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The hotel is in a great location and is very cost effective. Walking distance to Orchard Road. The staff are very friendly and efficient. Excellent buffet breakfast. There are good restaurants within the hotel complex. Highly recommended.

LOCATION

Perfect for business travelers

Location great. Free shuttle bus

Clean room, friendly helpful staff, very good breakfast

The hotel was clean, and the staff was accommodating. We arrived very early, and they allowed us to do our laundry and use the pool and shuttle bus while we waited for our room to be ready. The cafe in the lobby offered a limited but delicious breakfast.

Rooms could have been bigger for the price we pay. But definitely great n safe place to stay.

I prepaid my stay and was charged $48 USD additional. I asked aboout this charge at check in and again at check out. No one was able to assist or explain. I've message the hotel twice and still no answer.

Good choice at breakfast. Reception staff very nice. Cleaning staff overworked. Didn't show up until 6.30pm. Only made our bed once in 5 days, (not changed) cleaned the bathroom 4 out of 5 days, not the room at all. Aircon very temperamental. No mirror to do your hair with curlers or straighteners. Bathroom had no space for toiletries. Limited hanging space for clothes. No shelves. Obviously designed by a man.

When I checked in, they had my reservation with some Malaysian Chinese man’s passport and name information. After showing my Expedia reservation information they finally sorted it out. Very strange. Also, I hung the door hanger on my door to clean my room one day. I noticed the staff cleaning other rooms nearby and then they just passed on by my room. I had to go find a staff member to request they clean my room. Note: the staff member that was cleaning my room the previous day, said that tomorrow they would do a comp cleaning, bedding, towels, everything. I’m an exercise lap swimmer and I started swimming very early to try to avoid other people. It’s really not cool to drop aqua exercise bikes in the pool for a class and try to force me out of the way. I do flip turns, swim long distances and had to stop because the lap pool turned into a zoo.