The Eliot Hotel

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I had high hopes for the Eliot Hotel based on its excellent reviews and charming appearance. Unfortunately, our experience didn’t live up to those expectations. The biggest issue was cleanliness. It seemed like the room had only been spot cleaned. We found a contact lens on the bathroom floor and an empty plastic bag behind the bedroom door, which made us question how thoroughly the room had been cleaned before our arrival. The shower was also incredibly small, making it difficult to use comfortably. Finally, the service at the front entrance was disappointing. While I have no problem opening a door myself, a four-star hotel that offers bell service should provide that level of hospitality consistently. Most of the time, the bellmen were on their phones and didn’t acknowledge guests or offer to open the door. On only one or two occasions did we receive the attentive service we expected. The hotel itself has a lot of charm and is in a great location, but the lack of attention to cleanliness and customer service made it difficult to justify the four-star experience we were expecting.

Classic, well-maintained older property. Great location, around the corner from Newberry St and a brief walk to Fenway Park. I appreciated getting an upgrade - the room was comfy. My only complaint was the bathroom was quite small, though well-appointed - not an issue for me as I was traveling solo.

Staff was unable to unlock door to our suite upon arrival and we had to wait in the hallway for 30 minutes before maintenance arrived. Then we were locked out again and were moved to another suite where the chain on door was broke. The property is old (chipped paint-worn furniture) and has small windows and dim lighting. It does not have a small boutique charm. Entire staff is foreign.

We did not eat at the hotel as the breakfast was way overpriced.

There isn’t an employee of this hotel that does not greet you when you are walking past them. That’s a total class act in my opinion. I also found the location to be ideal, just off of Newbury Street where all the action happens. We got upgraded to a suite, and that was a pleasant surprise… thanks to everyone for making us feel at home.

The shining star of The Eliot is the staff; they were attentive, kind and authentically present and helpful. In letting them know we were celebrating a milestone anniversary, they upgraded our standard room to suite; the suite was beautifully and elegantly designed, bringing with it a classic old world charm. The location itself has a wonderful restaurant if you’re looking to stay close and otherwise, is a few minute walk from the well renowned Newbury Street with countless shops and eateries. We also enjoyed a show at the Citizens Opera House which was a close drive away. Overall, the Eliot is a great stay in a prime location to enjoy all that Boston has to offer, is well maintained, and housed with a staff who truly want to provide you with a special experience.

From the time we walked in the door til we left; first class treatment by every staff member. The answer to every question was always a yes. Helpful with Dinner and Directions to events. Room was amazing and fresh! Thank you for an incredible stay.

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Amazing location and first class boutique property

The proximity was perfect for shopping one way and the baseball game the other! Close to the duck tours and the city sky high view! Highly recommend all of these ! Beautiful place and excellent service and quality place! Don’t drive rive just walk about! Safe and so beautiful!