Thistle Trafalgar - Leicester Square

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Great staff, lovely breakfast.

Great location. Breakfast is adequate but coffee is terrible. A real plus is the large bedrooms but the bathroom had no storage or shelf space at all. No lotion but very large towels!!

The property is centrally located. Convenient access to the West End and Underground. Rooms have limited storage. One closet with a shelf. Closet has a small refrigerator. Shower heads need to be refurbished.

We were given a

Excellent value for money in the heart of London. Clean, quiet with friendly staff.

The toilet could not flush despite several attempts.

I selected this hotel based mostly on its location as this was my first time in London and I wanted to be centrally located, especially near a tube station. I arrived about 30 minutes before 3:00pm and was told the room was not ready yet. At exactly 3:00pm I asked if the room was ready and was told yes, The lobby is very clean and well maintained. Floor three hallway definitely needs updating. Based on the other reviews I was concerned about the air con situation in the room, however upon entry to the room the air con was working perfectly on the hot July day, and there were no issues with it during my stay. The Junior Suite room isn't massive especially if you have three people in the room with their full sized luggage. The pull out couch bed needs replacing as the mattress is very thin and when laying on it you can feel the metal bed frame poking through. We did ask house keeping to provide an extra mattress, they could not but they did provide an extra duvet cover which helped a little. The room had a mini fridge, no freezer, no microwave. The bathroom shower door did not close all the way and was falling off the hinge. Looks like others have had an issue with the door as there was obvious water damage. Only two towels in the bathroom, called for more and received a generous amount of extra towels. Overall an expensive hotel, centrally located, worked for my stay, I would consider staying again.

This hotel is in a great location for the tube, trains and walking. It is close to Trafalger square and Westminster. ! The rooms were clean and the breakfast was nice. The front desk staff were very helpful and friendly! I think the name of the evening front desk man was Rashid and many times he went above and beyond to help us! The breakfast staff were very friendly and on top of things. I would recommend this hotel and stay here in the future.

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Be aware that this hotel even though it’s in a great location seems not to have air. I complain and was able to get a price adjustment.