Kings Highway, Derby by Marston's Inns

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Handy stay and 'cheap and cheerful' describes it best. Staff were lovely, but understfffed (someone was off ill, so hardly anyone's fault though) and getting hold of someone was tricky.

The breakfast was excellent the staff went out if their way to ensure I had everything I needed. The poached eggs were cooked to perfection and the staff even though were run off their feet found time to chat and engage with all customers at breakfast.

On arrival (small group of us on motorcycles), we were warned of a recent motorcycle theft from the property and the need to properly secure them. One of the staff (Jason) even loaned us an additional lock and chain to secure bikes. Extremely helpful, honest and friendly service and advice. All staff in fact (bar, restaurant) were extremely polite, friendly and helpful.

Kings highway as gone down hill no air-conditioning anymore, loads of bugs and a massive spider in my room I had to leave at 11.30 pm as room was like im a celebrity get me out of there, the woman who served me as zero customer service skills her and her manager was laughing over the phone about my complaint like bugs are nothing, refused me refund also, i couldn't give it any less than 1 star even that's to good for that room and customer service, also it absolutely stinks on the corridors of sweat,feet and tobacco as they house people who dont pay for there rooms its more like a hostel than a hotel used to stay alot never again, bring back the old staff and send them ones back to the job centre to learn some customer service skills and get a job where you dont use manners.DISGUSTING AVOID.

I stayed the night to attend a local wedding venue. Gemma spoke with me on the phone and patiently answered all of my questions and concerns. When I arrived Jason at the check in desk was so kind and moved heaven and earth to get me a room that was ready so that I could change and leave for the wedding. Both staff members were so kind and welcoming and professional. I couldn’t be happier with my experience.

Breakfast was excellent value cooked breakfast and continental great value. Neither of my two rooms had been cleaned properly but the manager did grab a bar member and go straight over and cleaned both rooms immediately and offered us free drinks.

Toilet seat in room was covered with dried urine, so obviously not been cleaned. Had a shower before we left this morning and there was black pubic hair in the bath which definitely didn't belong to me. We used the app last night to order a meal for some reason this hadn't gone through, we questioned why our meal hadn't been served and that is when we realised. We had travelled from Lincolnshire so didn't arrive till after 8pm, the chef was absolutely brilliant and sorted us out with a meal even though the kitchen had closed so big credit and call out to the chef, thank you so much for your compassion! The guy who checked us in was lovely and friendly alo g with the bar staff. Just a shame about the room cleanliness.

Clean comfortable room. Very friendly staff. Easy parking.

Clean and comfortable room. Easy parking.

Convenient location for my trip. Staff excellent. Car parking safe.