My family and I have been visiting the Westin for over 10 years, which makes it disappointing to say that the property has noticeably declined over the last couple of years.
The biggest concern was pool safety. During our visit, I observed a lifeguard repeatedly using his phone while sitting on the lifeguard stand. I recorded multiple videos over a period of more than 10 minutes showing him on and off his phone instead of actively scanning the pool. He also appeared more concerned with looking around to see if a manager was approaching than monitoring swimmers. I reported the issue to management and provided two of the six videos I recorded. For a resort that promotes a family-friendly environment, this was extremely concerning.
The pool area itself was not well maintained. The pool deck was dirty, and our cabana had bird droppings on several of the lounge chairs when we arrived. The television in the cabana did not work, and there appeared to be only one server covering all of the cabanas. As a result, it took nearly an hour to receive our food and drinks, and we were never checked on afterward.
Customer service was inconsistent throughout the resort. At Starbucks, the barista, threw away my cup before my order was complete. When I pointed out that I was still missing a drink, she became visibly frustrated, slamming items around while preparing it. When I later mentioned that the drink had been made incorrectly, her attitude worsened. After all of that, I still thanked her,
Free parking