Sheraton Philadelphia University City Hotel

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Easy stay and great location.

Staff were very helpful with check-in, parking validation, and directions.

Good location for what we needed. Easy walking to restaurants. Parking is extra and tight.

I booked 3 rooms at this hotel for a concert at Lincoln Financial field. 4:00 is check in time. I knew this going to the hotel however as a Marriott Rewards member the front desk rep told me that I could get in earlier as long as a room was available. This was not the case. So when we arrived, we did not check in and get our keys. We leave for the concert. Fast forward, concert is over and we try to get into the hotel and cannot get in without a key. All 3 rooms were paid for in advance. After knocking on the door and yelling for help, another person staying at the hotel let us in. We finally get to our rooms, and my room had a problem with the AC. I honestly understand not being able to get into our room however other hotels in the past have said to us, you can use all of our amenities, bring your things in and we will keep in a holding room and maybe let us know that we cannot get into the main lobby without a key or give us a heads up if we leave before getting our keys we won’t be able to get in later. Also, parking was over $40 to stay overnight in their parking garage. Other than that, the rooms were very clean and beds were comfy.

Staff was very friendly and very hard working!

Staff was super friendly and the rooms were so clean!

Cute hotel in the center of town, staff was super friendly and helpful. We were able to walk around town to coffee shops, Boba drinks for lunch and much more. Will definitely stay here again.

The staff was very accommodating and friendly. Will love to come back.

Beautiful space near to unique shops

Absolutely worst experience ever! Our flights were cancelled twice by the airline, first time we called the hotel to advise we won't be able to check in as planned, but should be next day - and was told no problem at all, was even asked what time we expect to arrive next day. Next day our flight was cancelled again by the airline, and when called the hotel, was told our reservation was voided because of no show. This hotel cancelled our 6 nights reservation when we already called and confirmed it was not a problem due to flight cancellation. Was told to deal with Expedia instead, but after spending two days and countless hours on the phone with Expedia, Expedia is blaming on the hotel and has been trying to get hold of the Reservation Manager, with absolutely no response at all. This hotel is dishonest, unethical, unprofessional and just took our money without providing any room nor service. You put a shame on the hotel industry and to our first visit to Philly. STAY AWAY from this place!!