PARKROYAL Serviced Suites Jakarta

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Had another wonderful stay at Park Royal overall. The service staff, from the doormen to the front desk and call centre team, were courteous and helpful throughout our stay. There are a few areas where the hotel could improve its operational processes: 1. Prior to check-in, we requested an additional bed and two sets of duvets as we were arriving after 10pm with a very sleepy child. While Guest Services confirmed the request, a subsequent email from the Front Desk seemed to suggest otherwise, which was confusing. Upon arrival, the room was not fully prepared, and the additional bed and duvets were only set up after we had entered the room. Unfortunately, this disturbed our child and resulted in a difficult first night. I would have expected while waiting for the room to be ready, the additional request would be part of it. 2. During our stay, requests for additional blankets and duvets took longer than expected to be fulfilled. We understand the hotel may have been busy, but there is room for improvement. 3. This was our third visit, and on each occasion there was a delay in room readiness. Most notably, on this stay, despite arriving well after 10pm, there was still a wait before the room was ready. That said, these issues would not stop us from returning. Park Royal remains one of the better family-friendly hotels we have stayed at, and we hope this feedback helps make an already good experience even better.

Lovely hotel, near a brand new mall. Well located. Staff are wonderful. Rooms are new and very nice. High floor, great views.

It was a pleasant stay that sets the standards of how a hotel stay experience is suppose to be like in Jakarta. This is perfect for family

We loved the modern space of our room. All the amenities you need ate provided. Very comfortable beds and a well laid out space. Excellent location of the hotel as well - close to all the shopping, restaurants and cultural sites. Staff were amazing and extremely helpful. Highly recommended this hotel.

I suffered with bed bug bites, a number of.

Abit on the steep side but excellent stay

Room is clean. Staff very friendly love the view and the kitchen.

Clean, roomy, good services. Location is great: 10-min walk to Monas, right next to a few local malls. The indoor pool is great, only 5ft deep, but 'nuff for lap swimming. But the thing stuck me the most was the breakfast buffet: phenomenal/excellent Singaporean foods! I would stay at another ParkRoyal hotel the next time I travel to Asia just for the the breakfast buffet!

I have 6 nights in PARKROYALE service suite Jakarta. Located in central Jakarta, close to Bundaran HI with several large malls and MRT walking distance. My room is an executive suite, it’s too big for myself but I really enjoy it. Very nice view on the 79th floor. Professional and friendly staff. Excellent household attitude, especially for Yoga, Thank you.

Not so much food options around, unless you go to the next-door mall.