No. 30 Knightsbridge

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We stayed here with our family for just 1 night in late December. The hotel website and Orbitz both advertised the Temple of Flora Suite as a three-bedroom suite. We booked that as we were traveling as a family (2 adults and 4 children). The idea of being all together in a suite was perfect for international travel with young children. When we arrived, we found out the "suite" was in fact two completely separate rooms. The hotel was completely unapologetic and unhelpful; thus we were required to stay in separate rooms from our young children. Also, we only got 1 key per room. In an effort to make it so kids could get to us if needed, we left our key with our kids to come in if needed. There was only one person on call at the hotel lobby at any time and the front door is always locked. Guests do not get a key. Twice we had to wait over 5 minutes outside the hotel for the staff to unlock the door. Once was after 11pm at night- it was not safe at all and not great to leave your guests in the cold. I will not stay here again and will not recommend this hotel to friends despite the great location.

Absolutely great location, minutes away from Knightsbridge tube and minute walk from Harrods. Great location for exploring all London has to offer! The room was very clean and well equipped. The only negative was breakfast which was a tray with orange juice, activia yoghurt, croissant and tea/ coffee/ hot chocolate. So if you’re expecting a wide selection of cooked breakfast/ continental this is not the place. That said staff were very friendly but attention to detail was lacking, for example tables were not laid for breakfast - just served on a tray.

Dirty room bad shower

Great hotel for a private stay in London.

Outstanding location! Great hotel. Very much enjoyed our stay.

Gorgeous rooms and communal rooms in the heart of London. Fantastic central location and quiet and peaceful.

Great location

The lift only goes to the 3rd floor and the shower didn’t work properly but besides that it was fine.

This hotel is a newer property and I think the staff is struggling with some basic customer service issues. My hope is that with time and experience they will come up to par as the hotel is in a nice location. The reception is very unusual. There is a very small area with a podium for check-in. I later found out there is actually a large room that is used for a vent entry. I don’t know why this is not also hotel reception. As we were checking in the gentleman behind the podium stopped, interrupted our check in to help another woman check in before getting back to us. I asked for a recommendation of a local pub and I was told by a different gentleman on duty that he was unaware of any pubs in area. Also, I asked if we would be able to store our luggage overnight and I was told initially that this was not possible then the gentleman told me that it potentially was possible, but it would have to be stored in the basement and he did not know if he could get approval. There was a lovely breakfast offered with pastries, but the seating was very awkward. I think some up skilling on flow and service will do this hotel marvels and I hope that they are able to improve in these areas because it is a nice property.

A totally charming boutique hotel that made our stay in London feel as if we were the only guests in a gracious home. The rooms were well-appointed and comfortable, yet the standout features were the responsive staff and the lovely public areas (including the rooftop garden) in which we enjoyed a delightful breakfast. No. 30 Knightsbridge is a unique choice in a first-class neighborhood.