Novotel Makkah Thakher City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This was my second stay at Novotel Thaker City. My first visit was excellent, which is why I chose to return. Unfortunately, this experience was quite different. My family was accommodated in what felt like an almost deserted Tower 1. There were very few guests, and most of the time there were no staff around. It also appeared that Tower 2 is now the main operational tower, so I was left wondering why we weren't accommodated there instead. Another disappointment was the shuttle bus service, which has been reduced significantly since my first visit. It previously operated 24 hours a day, but now runs for much shorter hours with long gaps in the schedule. This made getting around much less convenient and meant we had to plan our day around the bus timetable or pay for taxis. Finally, when checking out, I called reception for assistance with my luggage but received no answer, so I had to take my own bags down. Overall, this stay fell well short of the high standard I experienced on my first visit. I hope things improve for me to return again as the facilities and rooms are excellent.

When I booked online it showed me that there was breakfast meal included thats why i proceeded then i was surprised that no meals were included when I arrived and was checking in. No coffee sachets were available on the coffee corner which was very strange for an hotel like novotel. Room service did not show up to clean the room at any point. Water was not provided the next day. I was disappointed

Good bus service to Haram.

They don’t have shuttle services on Friday to jummah prayers the last bus leaves at 9 AM When I went to the front desk and ask her where the bus was, she told me to talk to her colleague who was the doorman I asked the doorman he had no clue. The staff really think they’re better than everybody. They’re ignorant, arrogance and rude. Hotels decent, but the shuttle drops you off so far from the haram you’re walking for about 30 minutes. If you have the money, stay at the clock tower

Great

Thanks allot

Upon arriving, the staff was very welcoming and kind. My room was nice and clean. They have a shuttle to the haram. And it’s also a gym available for women at set times

The bus stop at the haraaam is far be prepared to walk miles everyday

Wondering

Perfect stay def staying here again