Hotel Hayatt

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

People are very kind and really try to give there best, but it sometime fall short. For examples, at the restaurant, the dishes are not that cleaned, or even though the people have good intentions, you do wait a lot for things to happen. The other thing was the towels; i know they were cleaned, but you can see that deep, they still have stains. It just leave you with a 'ah' feeling!

This is a nice place. The hotel was good staff. The kitchen was good.

Very good location in thé city and people are kind and helpful

The stay started badly with a 2.5 hours wait at the airport for the hotel transfer. I was forced to wait on another two flights to land which arrived more than 1.5hours after me. When we got to the hotel I was told it was full despite having booked (and paid for) a room on Hotels.com. At 2.30am the receptionist sent me and the other guests to their Annex hotel down the road which had no electricity in the rooms (power was on in the city) and was a downgrade. I refused and demanded to go back to the Wissal hotel. As did one of the other groups. We asked to speak to the manager and the receptionist refused consistentlyand said there was no room. I then phoned hotels.com and asked them to speak to the receptionist. After this the receptionist suddenly had three rooms available. Hotels.com compensated me 60GBP. The room was ok for the standard in the region (although I would have expected slightly better for the price). There was half a bottle of water. This was not replaced the next day and I assume was left by a previous guest. Bed seemed clean and new toiletries (not loo role) in the bathroom. The pool was in use and; while there was a thin layer of scum on the service; was relatively pleasant to swim in. Breakfast 4/10 - had an ok fruit salad, yogurt, some cereal and lots of local dishes.

Hotel Wissal is a clean safe hotel where the staff do their best to make you feel at home. The room was very large and relatively quiet. Bathroom amenities were excellent, internet signal stable and strong for the full week I was there and the restaurant had an interesting menu even if some items weren't always available. I would return.