Hotel Maya Turquesa - Playa del Carmen

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The place needs work. I do understand that it’s only a low budget place, but even low budget places keep up with the maintenance. The ceiling was falling apart, mould in the shower chairs broken a little bit of paint and little bear of TLC would make that place much better. We had to switch rooms because one of the rooms they gave us was a death trap with the stairs even though we paid for two queen size beds we got moved to a room with two double beds was not what we thought it would be pictures on their webpage is from two of their locations. All into one. The mirror in the bathroom were so disgusting couldn’t see yourself. The showerhead was some plastic thing that tiny bits of water. The faucet was as rusted as a pipe that lived under the sea for 100 years again, all little things that they could upgrade to make it look presentable. Also, it said continental breakfast well I guess their meaning of continental breakfast is different than a normal continental breakfast. Continental breakfast is a muffin juice, coffee fruit yoghurt what you got there was a hard piece of toast with one slice of ham that is thinner than paper, shredded lettuce and some weird cheese. The people they’re working are incredible and nice and caring but again the facility is a rather dump.

The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.

Yes

The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.

Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.

Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.

We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.

No English language speaking staff ,

Poor

People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .