Luxel Suites by Homes by Della (Casa Misa Lantana)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

They tried to check me in a different place and I filed a complaint

The one bedroom apartment was well appointed and very comfortable and very secure. A real value for the money. Hot shower, strong wifi, good cooking equipment, and responsive staff.

The place is clean and quiet. The best part is the restaurant. Communication was difficult and check-in was not straightforward. There is no front desk. Aggressive house rules regarding cleanliness despite kitchen having ants. I had a very uncomfortable interaction with the property owner including threat of removal from property where they asked me to liaise between themselves and hotels.com regarding distribution of payment. Pool is overpriced.

SCAM! SCAM! Booked Luxel suites and was sent to Brickwood Apartments instead which could best be described as a Kennel. I called the contact person and without any apologies or reason for sending me intentionally to their lesser facilities, he eventually sent me to the originally booked place on Cedar road. When I got there I was woken up by sounds of another person in the flat. I was shocked! The person in the flat was shocked too to meet someone else in the flat without knowing we were supposed to be sharing. Well, that's what she claimed, as she said she's a long term guess there for a month and only once she had to share and it was a mistake that the other person was sent in. I later discovered it was all an act as by the 3rd night being there, another guess appeared. Needless to say, he didn't unpack. This was after I called the liaison person who came around and told me it was a mistake on my part, that it was written in the fine prints under "HIS PROFILE". I asked why it wasn't clearly stated in the advert that this is a shared apartment. With many strangers potentially wanting to use the shared spaces. He promised that whilst we are there no one else would be allowed in. The very next day the above mentioned guess arrived and upon realising he was also scammed, did a hasty U-turn. I called the person who promised not to send anyone else in and he ended up trying to intimidate me with threats to report me for seemingly standing up for myself. AVOID, AVOID! SCAM!

Its a conductive accommodation

we really enjoyed our stay here the beds are comfy and the place is very clean. The host is also very friendly. will definitely come back

This seems to be a scam!Fake numbers shared in the site, gateman doesn't have the owners number! No reception.. After paying for a night, guests ended up stranded! Had to look for options late night. No one called to check even the day later!