Hilton Garden Inn New Delhi/Saket

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel was comfortable, breakfast was sumptuous and the best part was that the mall adjoining had a wide choice of restaurants.

Clean room, although facilities are a bit run down. Staff are very friendly, and close access to the maal was very helpful. Also, it wasn't until the last day I figured out there was a entrance on the 1st floor to the mall. It might be useful if the hotel add some signs!

Very good hotel , clean and good size rooms. Breakfast has good choices. Housekeeping staff Mohinder was very good. Only negative was staff at reception does not seem trained enough

Housekeeping and front desk team were very nice and supportive They were doing their job propy Food & bebherages team was also good. They were taking care very properly

Na

This is a great location, very effective staff. Special Kudos to Restaurant staff! We will definitely come back!!!!! Dr Adrien Lang and family!

Amazing experience! We were greeted by such lovely staff! Akansha, Suhani, Sakshi and Sujal were ever so helpful throughout my stay at Hilton! They were excellent! All four of them really made my stay easier for me! Location wise - it is the best - located next to a mall so you are never out of food options Thank you for having us! Thank you S&H

I am a regular international traveler and have stayed at multiple Hilton properties globally—this was by far one of the worst experiences. I had prepaid for a 5-night stay at a premium rate. The property was in poor condition—under maintenance, rooms with a foul smell, and overall substandard upkeep. Despite this, I stayed for 3 nights due to time constraints. I then checked out early and did not use the remaining 2 nights. I was assured by hotel staff that this would be resolved when I returned, which is why I vacated the room. Had I been told otherwise, I would have continued using the room I had already paid for. I even returned for one night and requested a simple adjustment—accommodate one night from the unused stay and I was willing to forgo the other. Instead, I was made to pay additionally, while still receiving no refund for the 2 unused nights. The coordination between the hotel and Hotels.com was equally poor. Each blamed the other for non-response. After repeated follow-ups, they finally connected—only to deny the refund. I was left stranded with this decision on the day I returned, when I could have easily booked a better hotel had this been communicated earlier. To add to this, I was told they would “check cameras” to verify my movement—completely unacceptable. This reflects poorly not just on the hotel but also on Hotels.com. I request: * Refund for the 2 unused nights * A written apology from both the hotel and Hotels.com

Not at the Standard of Hilton

The restaurant was good, but the food was not the freshest