Oakwood Residence Hangzhou

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I stayed for 4 weeks at Oakwood in Hangzhou in a one bedroom and really enjoyed the experience. The apartment was spacious, clean, and well-appointed with a great shower, tub, washer/dryer, full size fridge, coffee maker, toaster, and TV with local channels as well as international channels. The bed was comfortable, and there was ample closet space. The sound insulation was also adequate along with blackout curtains that made sleep time much quieter and darker. The location was good, easy to access to most locations in the city within a 20 min. Didi ride. My husband and child also loved the robot delivery. :D A few areas to consider for future: -The concierge could be better. I asked for help with arranging for guided tours, car service, etc., and the staff mostly directed me to use local apps that I don't have. When I pushed further, they did use their own apps to look things up, but I wished that they had more recommendations, resources, etc. to support guests. -The cleaning routine was a little bit unorganized. Some days they took away a used robe but did not replace it, some days they replaced detergent, toiletries, but some days they did not. -I wish there was a dresser of some kind - our clothes were spread out over multiple drawers, cabinets, etc. vs. all in one place. -The dryer does not dry clothes very well, consider upgrading or providing materials for hanging up partially dried clothes. -While there were cooking pots and pans, there was no oil, salt, etc.

All aspects of the property are exceptional.

Property is a little dated but comfortable to stay. Staffs are nice and accommodating

I stayed at this hotel for 11 days for this trip and was very happy with both the service and overall setup. The property was very clean, and communication with the front desk was always easy and efficient. The room was well-equipped, featuring a washer and dryer along with a full set of kitchen utilities, which made the stay especially convenient. There was also a wide selection of TV channels, including CCTV International (in multiple languages), as well as CNN and ESPN for news and sports. It's easy to access bus stops and short distance to subway. The room is also quiet, which is super nice.

Facilities are out of date and cleaness in public area could be improved to 5 star level.

Room is clean but out of date.

Clean room, the kitchen and other amenities. Will stay again

Front desk employees are good. They try to help the guest. But all of doormen I encountered are mean and arrogant. I don't know why this hotel need any doorman. Tyey don't do anything but staring guests.

Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.

Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet