Hilton Xi'an High-tech Zone

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Rooms were fabulous. Extraordinary views and friendly staff. The best

New hotel. Everything is good. Pool and SPA is quite well. The noodle restaurant is very good taste and services.

My experience at this hotel has been utterly disappointing. 1. I am sitting in an extremely hot room as I type this review (the thermostat says 29°C). There is no air-conditioning (only heating). I have informed the hotel a number of times, but they are only able to offer me a fan for cooling purpose (a first I have encountered in any hotel, let alone a 5-star hotel). To make things worse, I had to wait past mid-night, over an hour and after repeated reminders before the fan was delivered. 2. When I arrived I was told to expect a power shortage due to city maintenance, but the hotel claimed back-up generators would be available. Nope, that did not happen. The hotel's power (i.e. lights / water / phone / wifi) cut off as scheduled, and power did not resume until some time later. 3. The rooms are fitted with motion sensors that switches lights off at the most inappropriate times (e.g. halfway when you are showering). I understand the need to be environmentally friendly, but this has reached a point so as to be intrusive and irritating. 4. The location of the hotel is terrible. The local taxi drivers have no idea where this hotel is, and its surrounding is constantly plagued with traffic jams. Even at 2am, I can hear sounds of car and car horns (which is a constant in China) from the street below, from 18-storey high. Travelling by taxi is a necessity, and a trip from the hotel to the airport costs in excess of RMB200. I cannot recommend this hotel to anyone.

We live in the city and chose to celebrate our anniversary there. It was super relaxing! It was a great place to spend the weekend.

Everything is good except the lighting controls are not friendly. No switches for lightings in the room other than the auto lighting sensors for toilets.

I enjoyed my stay in this hotel, especially pool and sauna. Free Airport shuttle is a plus.

The service was great. No hot water in the shower

It is very difficult to get taxi in front of the hotel, the staff should make an arrangement with the taxi company for ordering taxi for the clients. The airport shuttle service is good. Since there are no restaurants, supermarkets for convenience stores around the waling distance of the hotel, the hotel should included breakfast in their room rate. The USB sockets don't have electricity to charge the mobile and notebook, it is a down side. The design of the case which hold the sockets is very dangerous, it is very easy to hurt the fingers, I would suggest the hotel to re-design the whole thing. There is not enough electrical sockets for recharging, it is advised to put more with British standard socket. As a 5 stars hotel, a coffee machine should be placed in the room. The spa is good, but the skin care brand should be upgraded for more international standard. There is not enough international TV channels, I was surprised I couldn't find HBO, DW, Japanese channel etc on the TV. There is no close up mirror for the lady to do makeup in the toilet. I can only use the mirror close to the door entrance but the light will gone off automatically.

Basically I'm satisfy with my stayed here just the wifi connection need to be improved as it was not so stable and strong.

Web site says it is 9 miles from the airport. True enough, but the airport it is closest to is abandoned. Closest operating airport is closer to 39 miles. Long ride in and their shuttle is not easy to find.......ended up in a cab.