Novotel Freiburg am Konzerthaus

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location and hotel!

Had a poor and a highly unsatisfactory experience overall at the hotel. Check in was slow, the front desk was uninformed about even basics such as parking location and prices, and wasted a lot of time checking me in. Hotel elevators and lobby and rooms are all extremely dated, and smell of cigarettes and seem like they were all built in 1960s. No electric outlets easily accessible in the rooms, and the bathrooms are not renovated. Phone and desk also looks dingy, small and somewhat smelly. Television was tiny, and had programming a remote from the turn of the century. Hotel room rates were not very competitive, so definitely expected much better experience overall than what was offered. Even service was overall quite poor. I requested towel and conditioner in my room, and they said they can’t send any conditioner as it is only available to suites and executive rooms. How low class is Accor or Novotel (or Germany) that conditioner is somehow a “premium amenity”. Cheap dingy smelly hotel, with poor service… I would look for a better experience at the Marriott down the street.

Great location, nice hotel, check-in/out somewhat cumbersome

Perfect location next to concert hall and train station. Also walking distance to the old town. Facilities are a bit dated and gym was sad and tiny for a hotel this size. Breakfast buffet was a highlight.

Staff was very helpful and guided us to many scenic parts of the city

CONVENIENT LOCATION; EASY ACCESS TO TRAINS & BUSES

Great staff and location but the hotel decor was very dated. It’s in desperate need of modernisation

Nice staff, albeit too few at times. Basic rooms, but clean. Great sauna. Nice bar but can be overwhelmed at peak times.

Room was clean, spacious and in a great location.

Lack of security is a problem. Two men walked into the hotel and knocked on our door. No peep hole so my wife opened the door. They were “looking for a friend”. They ran out of the hotel when they saw me, her husband. Also, no one at the front desk when we checked out and anyone from the outside could have walked in and gone up to the rooms. No key required.