DoubleTree by Hilton Casablanca City Centre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent

Excellent staff, room/spa/dining services strongly recommend!

The staff and breakfast was very nice. The rugs need to be replaced, they are filthy, they need to be cleaned. Gives the room a dirty appearance. DIRTY room rugs!!

Very helpful and hospitable staff. Before we even arrived, and through email, staff were very helpful and professional. Their warmth and professionalism stood out at every interaction—whether it was the front desk team greeting me with a smile, and helping me decide my itinerary and how to navigate the city, or the restaurant manager who went gladly offered us complimentary coffee and pastry. Thank you Hilton Double Tree team

The hotel was generally good. The hotel generally felt very old and dated but the rooms and bathrooms were cleaned daily and well maintained. The location was good also. Very close to the train station and most local sightseeing and shopping destinations. The breakfast was definitely a major plus point and the staff were brilliant. Good variety of different food and an impressive amount of selection.

Really awesome today will come back here

The room was very spacious but the room carpet was very stained. It felted very unclean.

Breakfast always was good.

Just slept, showered & left.

When we arrived in Casablanca- we went to the hotel’s restaurant at 12:30 PM and told them that we had a tour at 1:30 PM and asked if the food would be ready right away and was asked for the food at 1:00 and was told the the food is ready. It was already 1:15 PM (45 mins of waiting) and no food came so we decided to cancel our order. Then they told us food is being drizzled now. We told them they shouldn’t expect us to eat the food in 5 mins for us not to be late for our tour. On our first night- the air conditioner was not working and we informed the receptionist about it. While we were out the following day- - they sent a portable heater to our room (looked like they wanted the room to be get hotter). When we came back that afternoon- the room was still hot. They told us to give the air conditioner an hour and it should be fine. In the meantime- they sent a technician with another heater. We told the technician that we need an air conditioner and not another heater. Finally they transferred us to another room on our second night where the air conditioner was working. However the TV was not working. We had to call the receptionist twice before they senta technician. On our third day - we left for our tour and came back at 3:00 PM with our room not done- bed sheets have not be changed and dirty towels still on the floor. Again we had to call the receptionist twice before the lady came to clean our room. Funny that the lady asked us to give her a good review in google.