Silver Naga Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is an old run doen facility that tries to be a 3-star hotel. The door was old and the lock mechanism would notock properly. Bathroom had no hot water. Bathroom light over the shower did not work as well. Don't book unless under $10/day. I checkdd put the same day i checked in and booked another hotel.

The pool was very dirty when we arrived and we told the staff. After 3 days it had been cleaned. But we couldn’t use it for 3 days! The hotel room cleaning was erratic. And the breakfast was limited. Staff were nice.

This hotel, along with several others, offers a balcony with a great view of the river, mountains behind and passing hot air balloons but beware of the boat noise if spending any time in the room during the day. Our room was in great need of an update. Torn curtains and comforter, a safe too small for a 14” laptop, redundant wall brackets from long removed towel bars, and low powered mismatched lighting were poor choices for replacing whatever had been there originally. Room chair and free-standing closet, like many chairs in the restaurant, remain unstable even with added unconcealed steel angle brackets. The desk cabinet was left askew presumably by the previous guest for receptacle access. This is the only hotel in our >50 days in SE Asia where a receptacle adapter was needed for charging devices. Room was not cleaned even with the tag hung on doorknob which may explain the long black hair in the bathroom seen on our arrival and the floor under the bed that hadn’t been swept in a measurable time. On departure, we were asked if we’d consumed anything from the minibar but there never was anything in it on arrival. The bed was comfortable and the front desk had moments of helpfulness. Wifi was unreliable. Breakfast buffet is adequate and staff made a consistent and good natured effort to accommodate us wherever possible.

The property needs refurbishing

There was an infestation of flies in my room but the staff sorted it quickly. After my first night I woke up with thousands of tiny flies all over my bed, myself, my clothes, all of my things, the floor, etc. I told the front desk and they promptly changed my room for me which was great. The hotel has the most incredible view of the limestone mountains, which was so lovely to enjoy during my stay. I had wanted to use the pool, especially considering the lovely view, however the water was very murky and it didn’t seem clean enough to swim in. The listing stated soundproofed rooms but there is constant loud noise from motorboats on the river all day, and the room above walking around was so loud that it shook the walls in my room and disrupted my sleep. The hotel staff did try to tell the room above to be quiet but they continued to walk around heavy footed - not their fault the room wasn’t soundproofed as described I suppose. The corridor was also very loud and echoey. The same day the room above checked in, a dirty drip of water started to continuously drip in the bathroom so you were dripped on as you used the toilet. I decided not to tell the staff about this as I didn’t want to move rooms for the second time during my short stay. This hotel is nice enough for a couple of nights and definitely benefits greatly from the amazing view, the staff were very kind and did their best to be helpful, but as there were too many issues, I would not not stay here again.

Facility was old. No hot water at sink . Only hot water for shower. Room was dirty. Furnitures were old and broken. Bed was hard. Safe box was not secured down. Thieves can pick up and just leave with the box. Breakfast was same EVERYDAY and not much selections. Bathroom door lock need key to open EVERYTIME . WAY OVER PRICE FOR RUN DOWN PLACE. Paid $70 US dollars for a night. Expedia need to take this facility off booking. Travels for 25 years and this is the WORST PLACE. Absolutely NOT RECOMMEND.

This place sorely needs an update. Essential things are being neglected.

I really enjoyed my stay at the Silver Naga Hotel. My room had a balcony that overlooked the pool, and the river. It was absolutely gorgeous! The staff was great, and very helpful. The night market is just outside the hotel, and there are so many food choices. You won't regret your stay here. I can't wait to return.

We liked the location. Staff were friendly and arranged an alternative room as the first one was not in good condition.

Location by river and city center. Europeans are not very well catered for at breakfast