Krystal Cancun

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent service

The hotel was amazing. The rooms were always cleaned. They always provide us with new towels and cleaned our room. they always opened the entrance door for us. Everyone was really friendly and helpful.

The videos you find on YouTube truly don’t reflect the reality of the condition and experiences. People make this hotel sound amazing. The hotel is old and staff does a good job keeping the entrance and lobby area clean. If you go during a low “tourist time” it’s not the best option. The hotel food is not very good or kid friendly.

Me gustó la ubicación

The staff was amazing the food was amazing the location amazing I would definitely recommend this hotel to anyone visiting Cancun. The only negative thing I would add is that it’s really not all inclusive you have to pick that option so make sure you read the details because I didn’t know that and once I got there it wasn’t all inclusive I had to actually pay for the upgrade so read the fine print

Okay

Ohh nooo.. i was here 7 years ago . And i was shocked how run down the rooms have become. The front desk people were so rude . (Night shift ) The beach … you could not even swim because of the sea weed it was horrible. The only service / staff that was pleasant was the RESTURANT team . Food was good . But some of them weren’t available certain nights or there was an event taken place . Food was limited on the menu . The high priced food was not included in the all inclusive. Everything is done by 10:30 pm . Except for room service. Was it worth it . Sure of you eat 4x a day or more and drink alcohol at lease a fair share . Be aware of pushy sales people. They are only doing their job . But again you don’t want to be bothered by pushy sales talks . Bought tickets to go to COCO BONGO . On a Saturday . For 6 people . When we go to the location they could not find our reservation and said because we paid for a regular night price. So we had to pay more for the Saturday night price . Basically an upsell . I just hoped that the sales person a the hotel was more aware of the situation so we did not have to go through the hassle and ruined the buzz of the partying mood .

Everything!

The hotel room needed a few repairs and upkeeping, other than that, it was a good stay.

Every Staff is so helpful! They are all very nice and attentive. The view is amazing , had very good amenities. Will recommend and will be back.