Casa Kaoba Hotel & Suites

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The first time I stayed at Casa Kaoba was years ago, and it was an amazing place. Sadly, this last time wasn't the best experience. They definitely need updates and renovations. The room door was damaged, the restroom, bed sheets and sofa have definitely some wear and tear. The bed didn't have a mattress, it was just one plain bed sheet. The pillows, omg!! Old and flat. The good thing is that they smell clean. It was really sad seeing the bad shape of this hotel. The location is perfect for visiting parks. It's right in front of xplor. That is still a 10! But, you risk not sleeping comfortable enough. With some new updates, this place will be the perfect location for park hopping. Hope the management makes some changes soon.

No lo recomiendo Almenos que busques algo mega sencillo. La pscina la limpian a mano por lo cual se puede ingresar después de las 10 am Las instalaciones están deterioradas No hay agua caliente Dice aver utensilios y solo 1 sartén . Imposible cocinar algo no hay variedad en platos,las manillas de la tubería horribles . En el hospedaje dentro había un jacuzzi lleno de agua verde . ¿Cómo reciben huéspedes así .? Entraron a limpiar y solo arreglaron la cama dejaron paños limpios y la basura d los baños ahí tal cual . Súper mala administradora… El desayuno es mínimo y súper pequen . Los baños del restaurante se les desborda el papel higiénico días sin limpieza seguramente..Sofá roto

Breakfast included was really bad and super alow service they would run out of food options - jacuuzi was not working - would not stay there again

Receptionist very helpful. For the hotel to be 6 years old it is not well kept up. We stayed in the presidential room with pool inside. The pool water was dirty not one days did we see or hear the pool cleaning system turn on. There are water bugs/ roaches. Outside pool was okay. Overall the place is out too lonely. We were a family of 10 and did not feel secure staying there. I if you are looking for a place to stay and not worrying able how it looks and location, then this is the place to stay. It needs a remodel.

place just for sleep 1 night

For the price, this is a great stay for the area. I booked because it seemed close to the hospital where my dad was admitted. Unfortunately because of the road system, we had to drive all the way to Xcaret to turn around and head the direction of the hospital across the street. I checked in around 9pm, and nothing was open on-site or within walking distance for a drink or bite or even water. The front desk staff was amazing. Very welcoming, helpful and friendly. I chose the accommodation with the indoor pool included, but was unable to use it because it was freezing cold and didn’t appear to have any filtration. It looked like there was a button to make the pool do something, but it didn’t work. The towels are seriously subpar and the kitchenette amenities are sparse and random…no soap even. But the bed was comfortable and the shower was…fascinating. The rain shower head was broken and shot water everywhere and/but I’ve never seen a shower with a geyser coming up from the floor. I’ve also never felt cleaner. ;) It’s a bidet shower. I would actually stay here for a long-term rental, assuming that maintenance could make some adjustments to the pool and plumbing. I would bring in my own kitchenette supplies and towels, and be such a happy camper for months at a time. Breakfast is a bit awkward, but again, I got what I paid for and I was well-fed and well-slept despite the fact that my dad was dying in the hospital across the street (yet 10 miles away).

We love this hotel, but has changed since our last visit (August 2025) it's going down, we found little things that they're not the same. Breakfast was good, rooms had a lot mosquitoes ( we never had this problem before) I love that they care for the pets. The check in and check out was fast. Abilene and Gerardo We're very friendly and helpful.

Hotelito básico con desayuno básico incluido, chapoteadero y alberca de buen tamaño. Su ubicación nos gustó más que todo por su cercanía al parque Xcaret.

Unfortunately! We had a bad experience with the casa kaoba hotel ! We had to spend one night there without proper electricity ,proper air conditioning! Not so happy with the staff first as they did not mentioned anything beforehand about some incident why they were having issues with the electricity until we complained it’s not working ! But after we requested refund , they managed to give us transfer to the different hotel close to Playa del Carmen !

I booked (and payed an additional EUR 8)) for the "Suite" (not the Twin/Double room) to have small cooking place available. However, I got the room without the cooking facility. Also, the reception staff I had at the counter spoke Spanish only. Her English was limited to a handful of words. It took quite a while to get my pancakes for breakfast so take that into account when you have plans for the day. It's located directly next to the highway, but no noise audible in the rooms. Because of the location you need some form of transportation to the beach and tourist area.