Holiday Resort & Spa (Holiday Resort & Spa Guam)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything was perfect. Am glad that there was a room available to stay after Typhoon Bavi hit Guam.

The staffs are good and friendly. Showing a good customer service.

There are some weird smells in the facilities, including the lobby. There's no hot water at all. We arrived in the vicinity around 2 pm to check in at 3 pm. The staff told us that the room is not ready, which is understandable since we arrived early. The staff, who are not very helpful, told us that they would call us once the room was ready. We waited in the lobby until 3:45 pm, waiting for a call, but no one called us. We decided to talk to the staff again, but since she was helping other guests, the manager assisted us. The manager looked for another available room and provided us with one right away. So, if we just wait for a call, or if not, the manager will help us; we might need to wait longer to get a room to rest. Expect fried rice, eggs, and bacon for breakfast, with salad and fruit.

My bed was dirty and there were stuff under the bed

The room was okay for the price. The hotel needs better plumbing. The toilet pressure was so weak. The bathroom sink was cracked and rusted. Tub is clogged. We were in a king size bed and the bed kept squeaking. Only thing new looked like the pillows. There was also a roach that showed up in our bathroom. The hotel definitely needs an upgrade.

Friendly check in staff- specifically name Danny. Very courteous, professional and caring. His customer service is excellent and deserves to be recognized. I’m a frequent customer there and Danny brings a breath of fresh air. I should be returning there Thanks.

The hot water was down

The hotel located in a tight housing area with an unpleasant view. There’s no balcony or lanai. The Hallways feel like a public building. The staff at the front desk are not as knowledgeable and professional. Customer service is lacking. One good thing about this hotel is the store located on the ground floor connected to the hotel.

My Room was serviced and kept clean everyday of my Reservation, and I enjoyed the "full Oceanview from the Balcony". But it was in a location that I was not too fond of,... excessive noise heard from the Occupants in the next rooms among other dislikes. The Front desk and Staff were helpful and friendly. And the Convenient store proved to be useful for buying what I needed in the Room. The Hotel was not in tip-top shape and I was disappointed that the Laundry room had no working machines.

Hotel conditions were below average, unfortunately the hotel is partially used as housing for contract workers, Future guests should inquire more information with the property regarding this.