Hotel Pilar

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel was exactly what we were looking for - great location, friendly staff, huge room, excellent air conditioning especially as the temperatures hit the mid-high 30s during our stay. We found the staff really welcoming and helpful and I said so to the manager who explained the person who checked us in (sorry didn't get their name!) had only been working there for a month. They were lovely and made sure to keep us hydrated during our trip and were happy to fix any issues. The hotel is located in a lovely neighbourhood with plenty of local bars, restaurants, a park and museums nearby. We will be back and will be recommending the hotel to friends and family. Thank you for a lovely stay!

Really nice hotel in a great area to explore Antwerp. We were in a Suite room which had a great terrace but the room itself was a bit small for a suite, other suites on the floorplan looked a bit bigger. Great day gym pass, nice bar. Would have been nice for rooms to have a fridge in, especially as tap water doesn't get that cold.

The decor and position of the hotel were excellent, very stylish and unusual. The lighting in the room was dramatic but did not include a convenient reading light. My sink had no plug and to door had to be kicked to gain access. The hotel; is very convenient to the museums of art, on a direct tram line to the historic centre and with plenty of cafes and restaurants all around. However we were led to expect a bar and cafe available to guests. The Expedia description listed A bar/lounge, A coffee shop/cafe, A restaurant, Restaurants on-site, Pilar Foodbar – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.' The 'Top rated breakfast' was first of all offered available only from Wednesday to Sunday and then unexpectedly on Tuesday as well. It was very nice but the same dishes varied in size from day to day. There was no dinner on Monday and Tuesday or on Wednesday and Thursday when, because of a private function, there was no access to the restaurant, cafe or bar. In fact we were told we could not have a drink on the terrace either. There is now where to sit and wait for friends in the foyer Expedia states that 'The front desk is open daily from 8:00 AM - 8:00 PM'. It was often unstaffed and we had problems checking out quickly with a taxi waiting as there were no staff available.

A super unique property, walking distance from everywhere I needed to be!

Located at a round about with several great restaurants and pubs. Walkable to many more restaurants and to a museum. Staff was excellent, welcoming and informative.

The hotel was in a great area with lots of options for bars (cafe hopper, patine) and dinning (den artiste brasserie was good). It is around a 20 min walk from the main square (grote market/de kathedraal) and theatreplein (where there is a good market and you can get fresh fruit/vegetables, fresh waffles, croquettes/cava amongst other things). Hotel wasn’t the cleanest (sheets and towels were found stained), bugs in room, safety deposit box and room phone didn’t work - when asked for working ones hotel staff said they would switch them right away and then never came to do so (safety deposit box is important when you are a tourist carrying money and passports). Hotel staff we dealt with wasn’t the most helpful, although nice but when asked for restaurant/bar recommendations and sites to see (we found everything through our own research). If these easy fixes can be taken care of this would be a great hotel recommendation.

Overall, a really pleasant stay. The room was really nice and the restaurant was quite good. However, the room felt a bit unfinished (missing towel hooks, no hand towels, no slippers).

Beautiful rooms. Really liked the interior design. Very spacious

Nice and enjoyable hotel with very friendly staff. The room was overall nice, although a bit special with the bathtub in the actual room.

Very nice and modern rooms in a beautiful historic building.