Property policies
![]()
Check-in/out Time
Earliest check-in time:After 15:00 - Before 22:00
Latest check-out time:Before 11:30
![]()
Check-in policy
The guest responsible for check-in must be aged 18 or above
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. For resort transfers, guests must contact the property at least 72 hours before the arrival date to book a transfer.
Guests booking this promotion will receive a room with daily breakfast and a 1,000 THB/room/night resort credit.
This credit can only be used for dining and spa services during the current stay and cannot be redeemed for cash.
Please present the same credit card used to guarantee the booking, together with a valid passport, upon check-in at the hotel.
Please note that the name of the credit card holder must be the same as the guest's name on the passport and reservation.
Please note that the resort provides transfer services by speedboat and shuttle van between Trat Airport and the property at an additional charge.
For more information, please contact the property directly. Contact details can be found on the booking confirmation.
Damage Deposit: A deposit of THB 3,000 is required upon arrival. Payment can be made by cash or credit card, with a temporary credit hold of 1 THB. This deposit will be refunded upon check-out, subject to a property inspection.
**A compulsory New Year's Eve Gala Dinner on 31 December is required for all guests staying at Santhiya Phuket Natai Resort & Spa.**
Guests are required to pay the gala dinner fee directly to the resort. Advance arrangements can be made via email at reservation@santhiya.com.
**Gala Dinner Charges:**
Children aged 0-1 year: Complimentary when sharing with an accompanying adult.
Children aged 2-11 years: THB 1,500++ per person.
Adults aged 12 years and above: THB 3,000++ per person.
The following additional charges will apply: Children aged 0-1 stay free with an accompanying adult.
Note: Check-in policies vary by property. Please check carefully before booking
![]()
Child Policy
Children at all ages are welcome to stay at this property
Age
|
Fees
|
|---|
0-1 years old Breakfast included | Free |
2-11 years old Breakfast included | THB450.0 per person per night |
Children aged above 1 will be charged as adults at this property
Up to 1 children aged 1 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.
![]()
Extra bed policy
Extra beds are not allowed at this hotel
Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.
![]()
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: THB 3000.0 per stay
New Year's Eve (December 31) Gala Dinner per adult: THB 3600
New Year's Eve (December 31) Gala Dinner per child: THB 1800 (from 2 to 11 years old)
We have included all charges provided to us by the property.
![]()
Other fees
Fee for buffet breakfast: approximately THB 700 for adults and THB 500 for children
Airport shuttle fee: THB 700 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: THB 700 (one-way), (from 3 to 12 years old)
Crib (infant bed) fee: THB 450.0 per night
Rollaway bed fee: THB 2500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
![]()
Food & drinks
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
