Kim Yen Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Some what

Excellent

Room too old, not television.

I love this place

There’re a lot of food around this hotel. I got haircut next to hotel, it’s reasonable price. I’ll book it again

Clean, frie

Rather good

Not sure if it was the chemicals that they use to kill the cockroaches or the sour backing up, but there was a bad smell in the room. It was hard to breath. Effected the sleep. The first room we were given was OK, but after we noticed water dripping from the room above they moved us to a much smaller room. The bed took up most of the space. They claimed it was an upgrade because it was higher up with a better view....

Great city view. There are awesome cafes in a walkable distance with delicious food.

I paid $75 to stay at suit. Due to cancellation of flight, I arrived 3 days later but lady at reception was nice enough to shift the day of stay when I called earlier to explain the situation. The couch had really bad wine stain all over , room looked different from provided pictures on hotels.com, fridge wasn't cooling and floor in the room was dirty (please refer to attached pictures),but since they accommodated the change of the dates,I swallowed my complaint. To add on, the hotel is located far from the central, not convenient at all. I had a couple of issues starting from drainage being blocked while taking shower. At night,when I asked if there's any massage nearby, I was advised by the male receptionist that delivery massage can be organised for 500,000 dong for 1 hour from 11pm. Massuist rocked up at 10:30pm and I politely advised receptionist that appointment is at 11pm (I had a long day and absolutely needed to take a shower). He still sent her to my room anyways! The Massuist returned at 11:10pm and finished at 11:45pm. 35 minutes massage instead of 1 hour..There was no word of apology and they did not resolve my issue by either offering discount or completing 1 hour of massage. Not happy at all with the condition of room, service provided and my overall experience. I'll never stay in this hotel and I wouldn't recommend this hotel to anyone.