Fiesta Inn Puebla Las Animas

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Ok

Great location

Pretty nice hotel and staff were helpful!

excellent

Great experience overall!!! Has a mall in the complex so everything is at hand!!

This hotel was great. I would definitely stay here again should we come back to Puebla. It was clean and the staff was incredibly accommodating. Something to note is that there is no fridge in the hotel room. We were able to ask at the front desk and they gave us a ticket to keep things refrigerated and retrieve them from the front desk as needed. We were also able to check in a bit early, and they stored our luggage well after check out so we could explore the area.

We stay here every year for Christmas/new Year. Great hotel, great service, great location

It was good, the bedsheets were stained and the furniture worn out, but it wa ok

I’d like to bring to your attention an incident I observed at the breakfast station in the terminal on the 14th morning While ordering an omelet, I noticed that the cook preparing food was using her bare hands to pick up ingredients and mix them with the eggs. When I politely asked why gloves weren’t being used, the cook responded simply, “I don’t use.” I expressed my concern that this practice is unhygienic and could lead to contamination, especially when handling ready-to-eat items like eggs and vegetables. I did not eat what was prepared, the sausages prepared were also over cooked and hard to chew. I left what I took. I addressed this matter to the restaurant manager who didn't seem to take the matter seriously and wasnt really apologetic about the whole thing. I did not dispute paying for the full breakfast, basically all I had was a glass of juice. Food safety is important not just for health, but also for customer trust. I hope this issue can be addressed with the staff to ensure proper sanitary practices are followed, including the use of gloves or utensils when handling food directly. I hope in future things will change in the breakfast area.

Clean room