Mercure Paris Velizy

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Need renovation

The staff at the Mercury Hotel were very friendly and helpful, and that was definitely the highlight of our stay. One positive aspect was the location. It was close to a shopping centre, so everything you need is nearby. The connection to Paris was also convenient, with Uber costing around €20 one way. However, overall the hotel felt quite outdated. In our room there were signs of wallpaper falling off, and we also experienced a leaking pipe in the bathroom, which we reported to the staff. The swimming pool water was very warm, which was nice, but the breakfast was quite basic and not what I expected. Unfortunately, the breakfast staff did not speak English, which made communication difficult. Out of all the Mercury hotels I have stayed in, this was definitely the poorest experience overall.

The only good things were clean sheets and good mattresses. Broken light in the bathroom. Falling plastic ceiling in bathroom (room 101) No movies on demand. Eye sore from window (looking at broken dirty ac system) Strong vinegar smell in corridor travelling through the room. Pool was dirty (full of hairs) with dirty slippery floors. The interaction with the afternoon personnel’s was short and abrupt (felt like we were asking for too much, when trying to organise towel for swimming pool) Overall it was not a pleasant stay. Mercure Velizy is outdated, dirty with unpleasant staff. We will never go back there. Beware Photos online isn’t what you will be getting!!

Good hotel and friendly staff. Breakfast was very good. Good location but the hotel need a refurbish because it's very old. That a shame because otherwise it will be 5 stars for sure.

Great shopping and well connected to Paris

Very dusty AC

Everything was good except the carpet is filthy.

The hotel was very nice and the staff very helpful. We loved the optional breakfast, great choices to eat.

Good location for a stop off but the walls or adjoining doors let in an awful amount of noise from next door guests - so if you’re sensitive to that, may be worth considering a different hotel.

From check in the experience was exceptionally poor. Had to wait 55 mins to check in as the member of staff was dealing with the family before me and taking forever. Then at check-in, gave my booking number and was ready to pay the fee confirmed with Expedia but staff member advised I had to pay an extra €60 per night of stay = €360. Told staff member this was not mentioned when booking the hotel and I did not have and extra €360. The staff member was ready to leave myself and 3 children on the road with nowhere to sleep as we disnt jave the extra money. After 1 hour negotiations we were allowed to check in. 3 kids were in tears as we had just landed and they were scared we didnt have anywhere to go. The room smelled constantly of urine, especially bathroom. Bath did not drain. Towels were dirty. Pool area was dirty, broken furniture in the very small, dirty outside area. Very limited menu in restaurant that smelt like sewage. Will never stay there again.