Holiday Inn Express Hangzhou Gongshu by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

附近沒有超市或便利店, 而且3人住宿沒有記明要加床錢

Not walking distance to attractions but walking distance to Wanda plaza. Staff very friendly

Very good hotel compared to the price! Nice, clean, and very new hotel.

Good news: Danny, the manager really believes in customer service. We could not find the hotel; its new. Taxi didn't know where it was. We were a little upset when we finally arrived in the lobby. Enter Danny. He was understanding and took care of us. Upgraded us, Welcome drink tickets and just a "do what it takes" attitude. The view? I am sure its a great view on a sunny day. Weather was cold and rainy. It is February after all. The room? a mini suite and very comfortable. Big bed, great pillows. Black out curtains did their job. A little quirk: no waste basket in the bathroom. Room has an umbrella, iron and ironing board. Nice touch - wall electrical outlets have USB jacks. Breakfast buffet is standard fare - included in the price. Room service menu just right and service was quick. Don't worry about communication as the front desk staff and restaurant manager speak at least English and Chinese. We were there during Chinese New Year. Just like any day in China, if you're not into crowds, you might want to vacation elsewhere. Not so good: No one at the hotel could give the taxi driver directions to the hotel. Simple landmarks in the neighborhood like Wanda Plaza a 5 minute walk away would have helped. Not one of them told us that the HI Express check in lobby was closed and to go to the HI right next door. West Lake and other sites are a healthy taxi ride. Expedia could have clued us in on that morsel with the confirmation of the reservation.

The hotel staff were really friendly and helpful. They went out of their way to make sure we had what we needed.