Hotel Beau Rivage

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very nice nice and love the place

Hôtel très bien situé mais malheureusement en terrible état, pas rénové, bain douche désuet, oreiller de qualité très base, vieux tapis bref ne jamais retourner.

Excellent stay

Hotel Charged us multiple times and they denied when I told them stating they cannot Do anything due to me booking via third party. I have alwaya booked with expedia and hotel has contacted them for me and made changes as needed. They also didnt explain the room options well, stating they had no beach view but ended up Giving one to my sister.. location was great, renovated rooms were okay but you need to request them specifically. The description on the website or On expedia is not Clear!

Amazing hotel with great location! Very walkable to sightseeing, beach, and restaurants.

It is a very well kept well run hotel located conveniently in Old Town Staff are very helpful and accommodating Highly recommended

I booked 3 rooms in the same category and price point, 2 rooms were what we were expecting and my room was about half the size of the other two rooms. It stunk like an ashtray and when we went to use the shower, it didn't drain and flooded the bathroom. We were told that the maintenance person had left for the day. (It was around 6pm) There was no follow up, no offer for a different room. Just had to stay in a room that smelled like cigarettes and had an unusable shower. Terrible.

BLOOD, URINE, STAINED MATTRESS. I rarely leave negative reviews, but this hotel has earned one. I was allocated Room 105 and was genuinely shocked by the condition of it. The room contained heavily stained carpets and cushions, mould in the bathroom, curtains that did not close properly, evidence of cigar smoke, an unknown substance on the headboard and, most concerningly, visible blood and urine stains on the mattress. The hotel's defence has been that I was offered the opportunity to move rooms. Whilst technically true, I had just arrived for a holiday and did not want to spend my first afternoon unpacking, repacking and moving because the room provided was clearly below an acceptable standard. The situation became far more serious later that evening when the television fell off the wall. At that point I immediately went to reception and requested to be moved as I no longer felt safe in the room. What has disappointed me most is the response afterwards. I contacted the hotel on several occasions seeking a reasonable resolution. I received one reply from Sonia, responded in detail, and then heard nothing further despite sending five additional emails. No acknowledgement, no explanation and no attempt to resolve the complaint. The room I was eventually moved to was perfectly acceptable, which only highlighted how poor Room 105 actually was. Poor cleanliness, poor maintenance and even worse customer service. Based on my experience, I would not recommend this hotel.

Great hotel!

Excellent location right on the blvd. Great staff. We didnt use the terrace area but looked cute.