Allegro Cozumel All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

1. The maid was excellent and very friendly. 2. Floricel was especially a joy to be around and he provided awesome service in the premium section of the resort. 3. Myra was an excellent masseuse and a lovely person as was the fish tank foot massage masseuse. 4. The food in the main dining room was only fair and definitely a negative for the resort. Plus it was always to warm in the dining room. This is a major issue to resolve by the resort. 5. Room 6422 was fine but the drapes need repaired so they open and close properly. 6. When we arrived we waited an hour and then found out we needed to go to the premium check in. It would have been nice if we knew where to go to check in. 7. All of the employees we encountered were extremely helpful and friendly! Keep them happy please. 8. The beach was awesome and the views were spectacular. 9. The Italian restaurant was very good but the T-bone steak needs to be a higher quality cut. Lots of fat and gristle. The service was awesome! 10. I felt very safe and secure on the property. 11. The guests were all very friendly and we really enjoyed making new friends there. 12. I want to come back and stay again but only if the dining room food and a/c are upgraded. All in all a wonderful place to stay and enjoy a wonderful and relaxing vacation!

rooms were super cute and clean and also very cool, beds were comfy, staff was super nice

The costumer service at the check in point was terrible. We are six in the family and they threaten my family as we forgot in playa de Carmen one ID of one of my family members. They were so unfriendly and aggressive. We were really scared but decided to stay as we had pre pay our staying.

The resort was exactly what we wanted/needed! The staff were all super helpful and pleasant. The resort, although all-inclusive, was definitely family-friendly. Our family would definitely go back.

Clean rooms good food great beach

Worst food I have ever had at any all inclusive, inedible. Fridge was broken and I needed it to store medication, room smelt like sewage, hammock for our room had a huge hole so we could not use. But the worst was the lunch and dinner and late night snack tacos did not even resemble tacos. I was so disappoint as we paid $1300 Canadian dollars for two nights. I spoke with the front desk about fridge and smell first evening and again in the morning, nothing was fixed and nobody checked back with me. Went back again at night and they apologized and asked why I didn't come to the desk more to complain, I said I am here for 1.5 days and do not want to spend my time at front desk. They offered me late check out, as compensation; we declined as food and drink were so bad why stay. Sad, terrible and so disappointing ruined our holiday, that we were so excited for.

We had our flight cancelled for the first day of the short vacation, so only really had an afternoon, full day, and morning before having to depart. I like Cozumel, it's earthy and real, and people go there to dive, snorkel, fish, and rot on a beach. The Allegro is typical of many resorts in the area. Beach is great, relaxing, and unassuming. Accommodations adequate, but dated, and food from buffet not noteworthy (breakfasts were better than dinners), "Restaurants" still used food leftovers from the day's menu, but had nice service, and nice ambiance, yet the reservation process was an absolute tangle of indifference and outright lies. That being said our grown family of four had a nice trip booked on short notice. Sergio at the pool bar and Brenda the front desk manager made real efforts to please and accommodate, for which we are very appreciative and thankful. Mexican staff are very accommodating if you engage them politely and push through the odd, ever-changing rules of engagement for hotel amenities, especially access to the better "restaurants", vice the buffets. One recommendation would be to have the same menu at the lunch pool bar (evening Mexican restaurant), available for the evening buffet. Simple American fare (hamburgers, fries, dogs, soup, salad, ice cream machine, etc. would have been welcomed for the evening buffet. One other improvement might be umbrellas on the beach itself. UV was 11 today prior to our departure, and palm trees not adequate.

They have the best beach on the Island Great amenities Family friendly

Fantastic stay as usual. Highly recommend this resort

Many activities, nice pools, nice beach.