Kulm Hotel St. Moritz

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

All of it. Service was beyond excellent. People from the USA should see what service really is. Something to respect. Thank you.

Super strange energy here - two cleaning ladies opened our door after we just arrived for cleaning. The staff was polite but we’re not helpful to understand how to navigate the city/area. They also did not provide us a shuttle after we were done at the restaurant they dropped us at. They instead got a “taxi” where we had to pay extra for the 1 min ride. Breakfast was good and interior is nice, just would not return :/

Excelente Service and breakfast. Good location.

perfect

Our stay at the Hotel Kulm was exceptional. The property is filled with rich history, beautiful rooms, amenities and the most outstanding staff. We will be back!

Beautiful hotel, comfortable room, staff were very helpful, a great place to stay

We had a lovely, large room overlooking the lake. Staff was very friendly and helpful showing us where to hike and explaining the many different transportation options. They gave us two smart cards upon arrival that we used for access to numerous gondolas, cable cars and funiculars. Would highly recommend.

Very comfortable and staff were lovely. I would stay at the KULM again and again.

The Kulm is an amazing hotel and probably one of the best I have ever stayed at, including the Paris Ritz. Service, location, rooms and main galleries were better than 5 star. This hotel exceeded every expectation and is my new benchmark for the ultimate in hotel experiences.

Beautiful property at one time but we were disappointed with the front desk service. Our room overlooked major roadwork construction and there was constant noise. Normally their double pane windows would have kept things quiet but what we didn't realize was that this luxury property had no AC and our visit for 4 very warm days. No AC and no portable fan was offered in the room (not that there would have been enough space to even fit a portable fan in the room since it was very small). We suffered for the 1st 3 nights and since the hotel was less full on the 4th day we asked if for at least 1 night we might be moved to a quieter room and their answer was NO! The F&B was great! Staff were mostly sweet Italians! Very nice pool areas! Free Bikes (only 2 were available) were very fun to take around! Overall we could have had one of our best vacations but it was ruined by the staff who could not see the logic in making a simple customer service gesture after a legitimate and accepted shortcoming of their property - no ac, no fans and can't open windows due to construction dust and noise on top of which they had vacant rooms on the quiet side which they could easily given us for the last of our miserable 4 nights!