Ocean Star Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room is clean. Excellent staff

Everything is ok, need to improve more in bathroom cleaning.

I don’t normally leave reviews but I got a few things to say. I stayed here with my girlfriend for vacation. But this place is very scammy and the staff is rude. First and foremost, I attempted to buy a drink from the bar, it was a rum and coke. They gave me the most watered down and expensive drink I’ve ever had. And when I complained about it nothing happened. Also I thought the back door of my room did not have a lock on it. Which is a safety issue. So I told the staff and requested a new room. They insisted I would have to pay for another room even though it was their fault for issuing that room out. Also the location is a bit of an inconvenience, you’re pretty far away from everything. I purchased a ferry online that was set for 0730 and checked out of the hotel at 0630, and I didn’t make it. Couldn’t find a ride in time. Do not recommend, also the AC was terrible and it was very hot at night. 0 stars if I could.

The staff were polite and welcoming, and they offered us refreshing drinks upon our arrival. The breakfast buffet was excellent, featuring high-quality and delicious options. However, I was a bit disappointed to find dead insects behind the curtain, and I discovered a live bed bug on the white sheets of the bed when we returned from our tour the following afternoon.

Staff were excellent, friendly and helpful setting up tours and getting a trike they also rent motorbikes. Place was clean and a nice pool for gotta days. Breakfast was good too. Location is walkable to downtown restaurants and bars, about 10 minutes.