Hotel Mercy

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The location was good and the room spacious. Breakfast was also good. Had nothing else to offer. Had to request a fan for the room. The bed linens should be updated. No TV or hair dryer in the room.

The place is in an awesome area, walking distance the main strip, calle de las sombrillas, calle de los sombreros and many restaurants. Only downside about the room is that their beds are firm, and I mean hard as a rock. Pillows were too shallow, didn't get mush sleep, very uncomfortable beds.

Breakfast was fresh and tasted great. Very peaceful place nice view.

We had a wonderful stay at Hotel Mercy and would definitely recommend it. The location is excellent—just a short walk from Umbrella Street, the main dock, restaurants, cafés, and other popular attractions around Lake Atitlán. Our room was spacious, clean, and very comfortable. The hotel grounds and gardens are beautiful, creating a peaceful atmosphere, and the staff was incredibly friendly, attentive, and welcoming. Breakfast was included and offered a nice variety of options. The only thing we wish had been made clearer before booking is that the rooms do not have air conditioning or a television. Fortunately, the weather in the area is cool, especially at night, so we never actually needed A/C. However, as travelers who are used to hotels offering air conditioning, it was surprising to arrive and find that it wasn’t available. The hotel also offers free parking, which we appreciated. My only suggestion would be to improve the appearance of the entrance and parking area, as it could benefit from being paved or better landscaped to match the beauty of the rest of the property. Additionally, a couple of the outdoor furniture pieces, while beautiful, needed minor repairs because some nails were exposed. It was great to see that the hotel is expanding and continuing to grow, which speaks well of its future. Overall, we had a great experience and would happily stay here again.

Falta TV

La habitación estaba muy limpia, sentimos mucho calor pero ayudaba un ventilador. El personal fue amable y me dejaron hacer check out dos horas y media después por un poco precio. La zona es tranquila.

The hotel was undergoing construction during my stay. This was obviously undisclosed and taking place right above my head, starting in the very early hours of the morning. Every time we tried to talk to someone about it to see if they could move us to a new room where it wasn't above our heads, they would say that that day was the last day construction was happening. This wasn't true. The showers are also dodgy with wires showing. The hot water didn't work for half of our stay. They did try to fix it, but then it would only work if the pressure was down extremely low. We still didn't get an offer to switch rooms.

The view and stay were great overall. Staff was very accommodating

The hotel room was fine and having the free breakfast was really nice. We needed to communicate with them before we arrived due to a flight delay and we were hoping to get a partial refund for one night as it was refundable before a certain date and we couldn’t arrive on the date planned. However, communication with them was next to impossible, which was really stressful and so we couldn’t change the reservation. It was also really noisy outside the hotel overnight due to things beyond their control like fireworks, roosters, and dogs howling, but worth noting you might want to bring earplugs

The room was great