Leonardo Plaza Hotel Jerusalem

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice hotel, centrally located. Lobby is clean big welcoming and pretty. Staff was friendly and helpful. Room was comfortable though would say the bathroom has seen better days. Floor behind and around the toilet was cracked, old looking, water damaged. The shower has a half door and water sprays out of the shower/bath when taking a shower. The breakfast is phenomenal and one of the best parts of the stay. Would stay again though would suggest an upgrade to the bathroom.

As always, the staff of the Leonardo Plaza is second to none. They each go out of their way to help you. And of course the location cannot be beat.

Great rooms, helpful front desk, high tech elevators and overall excellent hotel!

Staff was very nice. Amenities are amazing and the breakfast unbelievable

I rarely leave reviews but honestly after the experience I had last night with the front desk now I must. When we got to the hotel we were already thrown off because outside there is construction & the path to the hotel was muddy & gross. Mind you we paid the price of a hotel that would be a 4-5 star experience. The room was not impressive. Hotel had a weird smell. The bathroom mirror was dirty, the tiles around the toilet and shower looked dirty or maybe it was mold, who knows. The sink & shower take an hour to drain, so once you use it, another person cannot use it for a while otherwise it will overflow. The service is mediocre if not horrible. No help with luggage, we had to take it up and down ourselves. They don’t go above and beyond, gave off lazy vibes. They’re so cheap too, if you want to use the jacuzzi you need to pay… like??? Mind you the pool was closed for the winter, you’d think they’d let you use it for free then. There’s really not much good I can say about this place. Horrible location too, you need to walk so many steps and incline to get anywhere because of all the construction. The reason I got so angry to the point where I’m even writing a review - last night I asked the front desk to call us a cab. He did. The cab tried to scam us, so I went & told the front desk to please order another. He responded “no, go walk into the street & get yourself one.” Mind you - the walk to get to the street to call a cab is a good 5-10 minutes & again MUDDY. Don’t go.

Good

Awesome

The Leonardo Plaza Hotel was an extremely elegant hotel with a grand marble lobby and well appointed rooms. The dining room and breakfast was the best I experienced in all the hotels during my Israel trip with a lavish spread of various foods.

This is my 6th time staying here and with each time the service gets worse and worse. The staff here were disgusting to me over the entire holiday week. The only way to get something from them when asked, was to get a manager involved and then watch them two yell it out in front of me. It was DISGUSTING.

The hotel is directly across the street from the Great Synagogue in Jerusalem. Super convenient for the holidays. They offer meals for all of the holiday days.Shabbat elevators. Kosher. Services in the hotel itself if you don’t want to go across the street. They provided the Yahrzeit candle that I let for my parents.