shell villa apartel resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location, easy parking, clean room, delicious breakfast, friendly and accommodating staff. Highly recommend!

The resort asked me what time I would check in and I checked in about 15 minutes after I said I would. Despite that, the small room air conditioner had not been turned on and it was over 90 deg F in the room when I arrived after 5 pm in the evening. I left for 3 hours hoping it would cool down but it was still warm when I came back. The room opens up to a common room, so I turned on the air con in the common room and that cooled my room down although with less privacy! The rooms come with HUGE TVs but they are not plugged in and do not work. This resort does NOT have TVs in the rooms that work. Bring your own soap. The soap provided are very small blocks of what appears to be compressed chalk. The "soap" does not lather at all. I was given a wifi password when I checked in but later it quit working so I had to go back up to the office (if you're older like myself, that means A LOT of stairs) and get another password to another wifi signal. I took a shower at 7:00 AM and only got warm water for a couple minutes and then cold water for the rest of my shower. Breakfast was a plate with a cold fried egg, cold french toast and some chopped apple all covered by plastic. Coffee is instant coffee. Located next to the main highway on Palau so lots of street noise heard in the room. The "king" mattress was two double beds put together so the middle has a hard frame down the middle of the bed. The mattress was VERY firm. The staff was helpful but unfortunately not much to work with.

Airport shuttle was first class. Property is looking rather tired, but staff are really friendly, and rooms comfortable and spacious. Good Wi-Fi. Shared Kitchen area a big bonus ... but it's quite a walk to shops, and restaurants are about 30 mins walk away on a busy road.

The staff are friendly. Breakfast is ok. The hotel is really fast and there's no transportation to town. They charge $25 for airport transfer. The room has several things broken and it flooded when I showered. The view was a junk yard. There's no privacy. I do not recommend at all.

Staff amazing and so helpful. Picked me up from airport helped plan snorkeling trip

Staff were so friendly and helpful! The view of the ocean from the restaurant was beautiful!

Was a good spot for our 1 night stay.

Okay for a one night stay.

Shared space was all ours. Very low bathroom sink. Earlier checkin is $50. Clutterred restaurant. Nice restaurant view. Responsive cheerful staff. No daily maid service. Appliances buttons are not in English, but Chinese. No washcloths or hand towels.

The friendly service. And helpful attetude.