Arte Mont Kiara (Arte Mont Kiara Bedstay)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

シェックインカウンターもないB&B ホテルなのにそれを隠して普通のホテルを装っているので騙されないように注意してください！！

I stayed in MK3 - #19-11 for A week. The furniture was quite old with the one of the edges of the bathroom door peeling off. Strange smell is coming from the toilet though I have sprayed the toilet daily. Water heater is not working that well. Most of the time, only have cold water. I can only give average ratings for the unit. Maybe other units of the establishment is better maintained.

방 들어가자마자 바퀴벌레가 너무 많이 나와 다른 방으로 변경! 화장실 악취 심함 내부 시설 관리안함 고층이라 뷰만 좋았습니다!^^

They had the right idea in creating beautiful architecture but the practical way it is run was a mess. Was dirty, no service, no basic things like hand soap. Lots of broken and old things, insects and damages, no maintenance. I moved as soon as I could to a basic hotel that actually works.

This is not a hotel. It is an apartment building. It took us 45 minutes to find the "reception" after multiple attempts to call the number and with help from Hotel.com staff. Eventually were able to check in and they made us pay a cash deposit (which i have never done in 35 years of international travel). The entry to the building, elevator and floor were very un-welcoming and my family felt unsafe (for example, there was a list of 100 or so tenants who had not paid their building fees was stuck on the side of the elevator). The room had a very bad smell and was very hot. We tried the air conditioners and even on the coldest setting they did not produce cold air. It was not a suite or room, is really an apartment, very tried and worn with minimal furnishings. My family felt very uncomfortable and decided we could not stay in the room. The reception was already closed so we had to no choice execept to go to another hotel. We tried to get a refund (with the help of Hotel.com) and the hotel refused. To top things off I lost the receipt and could not get back my cash deposit. We have stayed in 100's of hotels all over the world and have never had such a bad experience.

It's clean and spacious but necessities (towels, shampoo) are basic

Good

Bathroom was not cleaned and there’s are ants in the bedroom and kitchen. I had to clean bathroom and wipe down the kitchen surfaces and that got rid of the ants. Would not stay there again.

The attention were given more to the exterior than the interior. The place was huge and beautifully built. Just that there were bugs in the sofa. Also the shower in the bathroom was not functioning well. And the water on the bathroom floor was not flowing down to the drain. Probably should give more importance to this as we are charged for cleaning fee which I dont think it serves any purpose. One good thing they had was Netflix. Overall, it was a good stay.

Not worth at all, noisy aircond, bad decoration. even the toilet bowel cover seat size also not fitting, for me the best is the security guide who look after the swimming pool, will never come back.