The property is lovely & very comfortable with a selection of eateries & facilities to cater for all choices. I would certainly visit again.
Whilst the hotel generally is more impersonal than other places I’ve stayed at (you could feel like just another guest) Lara from Guest Services and Abekah on the Buggy Station were brilliant and brought their own brilliant personal touches, which were very much appreciated & well received. The concierge outside, helping us to hail cabs, was also very welcoming and made a point of remembering faces. For me, the personal touch is important in a hotel of this standard.
Housekeeping was a big let down though:
- didn’t attend to broken fridge on day 1 or throughout my stay, until I made a huge fuss (turns out it was just switched off from inside)
- didn’t replace used glasses in the room despite me asking multiple times
- didn’t sweep the balcony which had dust / dirt from day 1
- inconsistent; some days left amenities & swept floor, some days didn’t
For full disclosure, I was offered the opportunity to feed back my expectations of housekeeping to the housekeeping manager, which I declined on the basis that I don’t feel these are extraordinary asks. The hotel also wiped my bill of a ~$20 drinks charge on hearing about my concerns. However it’s less about that &!more about setting a standard at this price point. Therefore my ratings are provided in the context of what I expect from a luxury 5* hotel. In this case, I’d expect more.
Free parking