I reserved two rooms for my brother-in-law’s family, who were visiting Singapore for the first time. Unfortunately, their stay was extremely disappointing, with issues arising almost every day starting from check-in.
The ongoing hotel renovation caused significant inconvenience and safety concerns. There was no water supply between 1:00 AM and 4:00 AM, and loud renovation work occurred daily from 9:00 AM to 6:00 PM, making it impossible for guests to rest comfortably. While the staff made efforts to assist, they appeared undertrained and lacked attention to detail.
Specific examples include:
-One room had no power upon check-in.
-Sink and bathtub drains were clogged.
-Bedsheets were stained and had to be replaced after requesting re-service.
-Clean towels were not provided after housekeeping.
-Elevator sensors malfunctioned, resulting in a guest being struck by the closing door.
I strongly urge the hotel management to consider the severe inconvenience and potential hazards posed to guests during renovations. Proactive measures—such as reducing occupancy or offering clear warnings—are essential to ensure guest safety and comfort. Overall, this was a very poor experience and far below expectations.
Air conditioning