Stay Elsewhere – NOT a 4 star hotel as they claim!
From the moment we arrived, this place was a disaster. Staff initially refused us entry, only letting us in after I showed our booking confirmation. Reception was dirty, cluttered with old fans and cleaning equipment,.
We booked a two-bedroom apartment but received two connecting rooms instead. Both were stifling hot on arrival, and we were told we couldn’t keep the connecting door open as it would affect the already ineffective air conditioning. Each room only had one key, so the power and AC shut off when we left, meaning we constantly returned to unbearable heat.
The fridges didn’t work and were full of visible mould. Bathrooms were filthy, with hair in the showers and stained bathmats. There were no shower curtains, so water flooded the floors, and the showers were awkward and unsafe to access. Beds were uncomfortable with holes in the sheets.
The pool entrance outside our rooms caused constant wet floors and a mouldy smell. Noisy fans and exposed cords were left running in the hallway. Safe alarms kept going off, and only one was fixed. Breakfast was disgusting, and the dining area was so dirty we couldn’t eat there. Management was unreachable, only responding via WhatsApp until we asked for a refund—then they ignored us. Even Expedia struggled to contact them, and when they finally did, the hotel denied all issues.
Avoid this place! We left 2 days into our 8 days booked & stayed at the Crowne Plaza which was amazing!!
Free parking