क्राको से ऑशविट्ज़-बिरकेनौ टूर

前一天會寄信or whatsapp確定集合地點（klook系統的接送地點有兩個蠻容易讓人搞混）我參加的是早上六點的團，基本上到集中營還要排快一小時入場。導遊講解的很仔細。可以好好看看這個泯滅人性的地方。建議帶著簡單的餐食，中間抓空檔吃飯，行程結束大概一兩點

導遊解說很詳細，整個行程安排也沒問題。是一個沉重的景點但值得一看。看到那裡的一切令人感到很難過，希望世界不再有戰爭。

A very good tour. Our driver Matt was great, he drove safely en was always on time and always take great care of his group. The guide inside(forgot her name) was exellent with more then 20 years experience!

Such a heavy experience but everything was such an eye-opener. Seeing everything and being there was on another level of emotions and feelings that gush so suddenly.

Sobering experience but so important. Our driver, Victor, was amazing and the guides were very good. Thank you.

Avoid last minute change in schedule and stick to the original hotel pick-up arrangement instead of asking participants to go to a designated meeting point.

結果跟之前評論說的一樣行程臨時改了。信件上說前一天會收到集合時間地點的通知，但我真的沒有收到信件（去服務處的時候說系統有發送的紀錄但真的沒收到…）所以在早上六點的時候去集合，等了一個小時結果旁邊另外一家導遊公司的員工跑來關心我們，還幫我們聯絡我們預定行程的公司，但因為太早什麼都還沒開，所以只能等到他們開門直接去詢問。十點開門服務處的人員跟我們說時間改到下午一點了，但我們有飛機也沒辦法去，只能取消。雖然還不知道最後結果如何但幸好雙方的客服都說可以退款，感謝客服還有當地服務處的幫忙，希望下次還有機會可以前往。

非常失望，行程臨時被通知取消。 我於2024年7月19日安排了2024年7月28日下午12:30的奧斯威辛參觀行程。結果在2024年7月27日中午收到通知：「重要時間變更 - 請仔細閱讀！此訊息來自您當地的旅行社，涉及您明天的預訂。由於奧斯威辛博物館人滿為患且導遊數量有限，遊覽將比原計劃提前開始。對於造成您的不便，我們深表歉意。請注意，會議時間已更改為上午 07:05。」本來中午出發的行程被改成早上，因為自由行本來就有許多變化，只好重新安排原本的行程。 然而在當天晚上18:30又收到一封通知：「你好，不幸的是我們不得不取消明天的奧斯威辛-比克瑙博物館之旅，因為由於假期期間人流較多而導遊人數較少，博物館取消了我們對導遊的預訂。這是我們無法控制的。對於造成您的不便，我們深表歉意。」我詢問是否能改到隔天2024年7月29日，回覆是沒辦法。於是我決定上官網自己買票，但因為取消的太臨時，上官網也買不到隔天的英文導覽票。由於安排只有兩天會在克拉科夫，最後只能選取其他歐洲語言預訂票，將近三小時的導覽完全聽不懂，只能事前做些功課與自己看看板英文理解。 這兩天也只有當地公司office@legendarykrakow.pl通知取消時的訊息表達歉意（如上），Klook並沒有出面處理。對於此次的事情非常失望。 PS：遇到這種事的旅客們，我當天遇到其他台灣人，他們大概12點到場，當場排隊約1小時，很幸運的是14點剛好有給現場散客的英文名額，所以也可以當場碰碰運氣，只是這樣會造成行程不可預測，給大家多個方法參考。

we did not picked up and we miss the tour as we waited on 8 AM at pick up point holiday inn city Center Krakow,we wait until 8.30 and we went to another prefered meeting up point at plac …2 was the same no body picked up us…disappointed

easy transport. fantastic driver. tour guide was horrible. she was rude and spoke broken English. not one person in our entire group understood anything. not only was it broken English but the words were not being annunciated to the point where each sentence was like one word and sounded like a different language. this women should not host and English tour due to this and the accent being extremely thick. not only could we not hear/learn anything but the guide wouldn’t let us stop to look at anything especially the boards with information that we wanted to read because we didn’t hear what she had said. there was no opportunity to ask questions and when someone did asks a question she got angry and said “I already told you that before”. the attitude she had, the way we were yelled at for stopping, and the lack of enthusiasm to the point where it was monotone and mundane made the experience horrible. it was an experience and an environment that we wanted to learn and better understand the history but instead there was a lack of importance and sincerity for such a prolific site. If you had relative attachment to the site due to family it would have felt incredibly disrespectful. as everything was brushed over as if we should have known every detail because she coukdnt be bothered to explain it. guide was there to be paid not to educate and it was disgusting