Upon check in, I was informed our prepaid three night stay four two queen beds was canceled by the hotel. Our overnight flight arrived in the morning, and the prior night hotel stay was already prepaid. After our reservation was reinstated for the next two nights, we were assigned to a king room. My sister and I needed two beds. The hotel did not offer to move us into a different room after the morning checkouts. No attempt was made by staff to relocate us to another Marriott property with two queen beds. Initially, the staff made clear my payment for the entire stay was not refundable. The staff asked if I was a Bonvoy member, I confirmed that I was and provided them with the number. The staff did not offer an upgrade, which I would have paid for, to a suite where we’d both have a place to sleep. After the morning check outs and when no offers were made, we checked out. We checked into a different hotel with two queen beds and paid for the additional reservation.
I learned that Marriott has its own check in policies that differ from Expedia’s policies. Never during my extensive travels has my reservation been canceled when my flight arrived in the morning. I thought I was helping the hotel by prepaying for part of a stay even though I would not be there for the initial hours. Without prepaying for the space, our room of choice would not have been available after our overnight flight. This was by far the worst check in experience ever.
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