Extremely Disappointing Experience – Subpar Amenities & Poor Service
Rating: 1 / 10
My 3-night stay during peak summer season at Hapimag Resort Interlaken was hands-down one of the worst "apartment hotel" experiences. Given the high seasonal rates, the quality and service was extremely disappointing to say the least.
* Sweltering Rooms & Broken Appliances: There is no A/C. Our room had a single broken fan that could barely stand. When requested, we were handed a tiny table fan. The toaster was broken, and there was no microwave. When delivered, a staff member acted visibly angry and literally slammed the microwave onto the kitchen counter
* Power Outage & Zero Support: At 7 AM, the power completely died in our apartment. The front desk doesn't open until 8 AM, so we sat in the dark unable to charge devices before heading out. A guest had to go to a public bathroom downstairs just to plug in a hair straightener.
* Hostile Service: We had back-to-back stays, so we had to switch apartments and leave luggage at the desk. When asked to wait a few minutes for a hot hair tool to cool before packing, the desk staff was visibly annoyed, making faces and rolling her eyes.
* Garbage Duty: Guests are expected to haul their own trash out to a dumpster behind the resort, where the stench was unbearable. The resort manager brushed off the feedback without any real concern. Very poor value for the money. I would not recommend staying here.
Jeux pour enfants