We are a family of 5 with a toddler and booked 2 family rooms at Villa Caceres through Expedia. After the booking was confirmed to I reached out directly to the hotel via email requesting rooms that are far away from the hotels function rooms having the experience 3 years ago being placed near a function room at this hotel where the deafening noise from a reunion at the function room lasted till 1am in the morning. We requested to be transferred to another room but none was available.
Now after several emails assuring us that our rooms will be in a quiet location we were still placed in rooms that are more or less 5 meters from one of their function rooms. Our secind night there was a reunion at the function room, I was about to fall asleep when the noise) loud music, yelling at the function room and even the corridor where our rooms are. I called the front desk who transferred me snd my eife to another room but it was alsi near a function room but the noise was more tolerable. Needless to say we did not have a restfull night. More so with my son and his wife and a toddler.
The following day at check out I asked to talk to the Hotel manager who kept on apologizing and said he will have this investigated. I said to him investigated for what the hotel has function rooms right smack in the middle of your guest rooms and the rooms are not sound proof, you are putting the comfort of your guest last and in violation of of the civil code of the Philippines RA386 article 694-707 .
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