Hotel Le Cloitre St Louis

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Exceptional location in Avignon, wonderful spacious rooms in the new wing of the cloisters. The AC was a huge relief during the heat wave! We can't wait to come back again soon.

To be fair, this once elegant property is in a great location and the breakfast buffet & morning restaurant staff were excellent. Also, we were there in the middle of a severe heat wave, so staff and systems were strained to the max. Housekeeping staff were VERY NICE, but Front Desk - not so much. Our room's A/C fan was on maximum and it simply wasn't able to keep up. By Day2 of our stay, water began dripping from the ceiling steadily - we had to physically move our bed away from it. Since the hotel was booked with a large group tour 2 nights of our stay, there was no food for dinner for us on those nights. Literally, the overwhelmed staff told us to "Go away". So French! All in all this once wonderful hotel needs updating. We loved it's historic ambience and location but encounters with rude and overwhelmed staff weren't very nice at all. The good news is it was only 1 block from a very nice Italian bistro with great coffee, wonderful ice cream and cheerfully friendly staff. We loved Avignon but not in 100 degree heat with everything and everybody stressed to the maximum.

Very good localization Helpful staff Breakfast a little bit expensive

It was nice and cool in the room. The staff, especially Guyton from reception, was extremely helpful. We had lunch and breakfast at the hotel and they were good.

Disaster. No hot water. Impossible to take showers. We had ti change room and even cleaning staff was rushing us out. Management is very rude. Basically no us for devices. Poor hotel poorly managed and needs updated. Even after changing room, the room still stink. A real disaster. Avoid at all costs.

This is my new favourite hotel: beautiful, classic, good breakfast, lovely staff and a roof top pool!

The hotel appears nice af first but is in a state of disrepair and staff is very rude. We had a room with no hot water and barely functioning g shower. We paid a significant amount of money not to be able yo shower and had to change room while being treated very poorly by the rude staff anda strange maid, asking us repeatedly to vacate so she could clean an unusable room. We mined ourselves to a differed room. Staff never apologized, never offered any compensation. Dishonesty, catastrophic failure in terms of service and very unpleasant stay. Almost no plugs to charge anything. Poorly managed property.

Perfect combination of history and amenities with wonderful staff!

Charming hotel, with a lot of soul, ideally located within the city centre of Avignon

This is a really special hotel suffering from under-investment. The staff I met—from the front desk, to housekeeping, and the bar/restaurant—were all working hard. But there were never enough of them to make the place run smoothly. The beautiful property (ok, except the “modern wing,” where rooms are more akin to SROs) just isn’t being maintained lovingly. From a clogged shower drain, knicked up furniture, and broken glass louvered walls, to an inability to serve room service while hosting an event in the courtyard, lots of indications the place is under-staffed. The facilities crew obviously hadn’t done a routine check of basic systems in a while and the kitchen staff served exactly the same foods every breakfast. If the owners would just invest, this could absolutely be a 4 star property of the finest kind. As it is, expect kindness and a 2.5 star experience.