I was originally to stay at the Marriott City Center on 8/1/26. I had booked a room with two beds. They apparently over booked the property, so they transferred us to The W, which was a trek after already parking in a ramp near the Marriott. Once we arrived they only had one single King bed
rooms available. There was even a wait
list for cots because they were also overbooked. This caused one of our guests to have to sleep on the literal floor. To make matters worse, once transferred to The W they wanted a card on file, which is standard. But proceeded to charge me for my room there. Mind you, the room value at The W was already less than what I had paid for at The Marriott. I have tried reaching out to the W for a refund - considering I was transferred from the already paid for Marriott, and have not been successful. They keep passing me off to someone else. I’ve also attempted to get some answers from the Marriott with no response. Worse experience ever.
Parking (frais supplémentaires)