This was a very disappointing stay and I would not recommend this hotel.
I booked a non-smoking room, but the room smelled strongly of humidity and cigarette smoke. Unfortunately, the bath towels smelled exactly the same, which made the stay even more unpleasant.
The television channel selection was extremely limited, and most of the available channels were in Spanish, leaving very few viewing options. I was also concerned to see elevator violation notices dated October 2025, and the elevator certificates of operation appeared to have expired in July 2025.
The hotel advertises complimentary toiletries, but guests are apparently expected to retrieve them themselves, as they would not be brought to the room when requested.
The biggest issue was the lack of hot water. There was no hot water for two days on and off due to a maintenance problem. This was never disclosed before check-in. I only learned about it after noticing a maintenance notice posted near the elevators after I had already checked in.
Overall, this was my first and definitely my last stay at this property. Between the odor issues, lack of hot water, limited amenities, and maintenance concerns, I cannot recommend staying here. I booked my hotel stay through Expedia. I called Expedia to help me with my stay and they called the hotel 3x and no one answered. Ridiculous!
Parking gratuit